Management Fundamentals 10th Edition - Concepts, Applications, and Skill Development

Nguyên tắc cơ bản về quản lý
Các khái niệm, ứng dụng và phát triển kỹ năng
Được đóng gói với các bài tập trải nghiệm, tự đánh giá và hoạt động nhóm, Nguyên tắc cơ bản về quản lý: Khái niệm, ứng dụng và phát triển kỹ năng, Phiên bản thứ mười phát triển các kỹ năng quản lý thiết yếu mà sinh viên có thể sử dụng trong cuộc sống cá nhân và nghề nghiệp của mình. Tác giả sách bán chạy nhất Robert N. Lussier sử dụng những trường hợp và ví dụ mới nhất để minh họa các khái niệm quản lý trong thế giới kinh doanh luôn thay đổi ngày nay. Phiên bản mới được cập nhật đầy đủ này cung cấp thông tin chuyên sâu về các chủ đề chính của AACSB như tính đa dạng, đạo đức, công nghệ và toàn cầu hóa.    Mới cho phiên bản này:
Trường hợp mới
 
Phạm vi đưa tin mới và mở rộng về các chủ đề quan trọng như sự khác biệt thế hệ, quấy rối tình dục, AI, an ninh mạng, tư duy kinh doanh, quản lý thay đổi và trí tuệ cảm xúc. Các xu hướng và vấn đề được cập nhật đầy đủ trong các phần Quản lý trong mỗi chương
Hàng trăm ví dụ, số liệu thống kê và tài liệu tham khảo mới để sinh viên của bạn tiếp cận với tư duy mới nhất trong quản lý 
Các tính năng chính:
Các nghiên cứu trường hợp nêu bật những thách thức và cơ hội đương đại mà các nhà quản lý tại các tổ chức nổi tiếng như IKEA, LG, Alibaba và Buc-ees phải đối mặt.
 
Phần Xu hướng và Vấn đề khám phá các chủ đề kịp thời như tính chất công việc đang thay đổi, quản lý nhiều thế hệ và các nhóm ảo. 
Tự đánh giá giúp người đọc có được kiến ​​thức cá nhân về các chức năng quản lý trong thế giới thực và tạo cơ hội cho người đọc tìm hiểu về phong cách quản lý cá nhân của họ và áp dụng các khái niệm của chương.
Bài tập xây dựng kỹ năng phát triển các kỹ năng mà người đọc có thể sử dụng trong cuộc sống cá nhân và nghề nghiệp của họ.  
Các ý tưởng về các trường hợp mở đầu chương Quản lý nêu bật các công ty và con người thực tế và được xem lại trong suốt chương để minh họa và củng cố các khái niệm của chương.  
Các nghiên cứu điển hình yêu cầu người đọc đặt mình vào vai trò của người quản lý để áp dụng các khái niệm của chương và xem xét các vấn đề mà tổ chức thực tế đang phải đối mặt.

Preface
Acknowledgments
About the Author
Part I The Global Management Environment
Chapter 1 Management and Its History
Ideas on Management at IKEA
Why Study Management?
Develop Skills You Can Use in Your Personal Life
Develop Skills You Can Use as a Manager or Employee
What Is a Manager’s Responsibility?
Human Resources
Financial Resources
Physical Resources
Informational Resources
Resources and Performance
A Manager Interview
What Does It Take to Be a Successful Manager?
Management Qualities
Management Skills
AACSB Competencies
Management Functions
Planning—Based on Objectives
Organizing
Leading
Controlling
Nonmanagement Functions
The Transition to Management—Managing People
Management Roles
Interpersonal Roles
Informational Roles
Decisional Roles
The Systems Relationship Among the Management Skills, Functions, and Roles
Differences Among Managers
The Three Levels of Management
Differences in Management Skills
Differences in Management Functions
Differences in Size
Differences in Profits
A Brief History of Management
Classical Theory
Behavioral Theory
Management Science
Integrative Perspective—Systems, Sociotechnical, and Contingency Theories
Comparing Theories
Managing the Old Versus New Workplace
Objectives of the Book
Student Engagement
Management Concepts
Application of Management Concepts
Development of Management Skills
Organization of the Book
Trends and Issues in Management
Globalization
Diversity, Equity, and Inclusion (DEI)
Ethics, Corporate Social Responsibility (CSR), and Sustainability
Technology
Chapter Summary
Review
Key Terms Review
Review Questions
Communication Skills
Cases
Skill Builder 1.1
Skill Builder 1.2
Skill Builder 1.3
Skill Builder 1.4
Chapter 2 The Global Environment: Culture, Ethics, and Social Responsibility
Ideas on Management at Unilever
The Global Environment
The Internal Environment
The External Environment
Global Mindset
Dynamic Environments and Interactive Management
Types of Businesses in the Global Environment
Classifying Businesses in the Global Village
Ethnocentrism Is Out and “Made in America” Is Blurred
Organizational Culture
Organizational Culture Artifacts
Levels of Organizational Culture
Strong and Weak Cultures
Healthy and Unhealthy Cultures
Managing Organizational Culture
Changing Organizational Culture
Learning and High-Performance Organizations
Business Ethics
What Are Ethics?
Views on Ethics
Unethical Behavior
Why Do Good People Do Bad Things?
How Do People Justify Their Unethical Behavior?
Gossiping Hurts Everyone
Caution Against Escalation of Unethical Behavior
Does Ethical Behavior Pay?
Factors That Influence Behavior to Be Ethical or Unethical
Personality Traits and Attitudes
Moral Development
The Situation
Guides to Ethical Behavior
Golden and Platinum Rule
Four-Way Test
Stakeholders’ Approach to Ethics
Discernment and Advice
Application of Ethical Guides
Managing Ethics
Codes of Ethics and Training
Top Management Support and Example
Enforcing Ethical Behavior and Whistleblowing
The Foreign Corrupt Practices Act (FCPA)
The United Nations Global Compact
Personal Ethics
Social Responsibility and Sustainability
What Is Social Responsibility?
Social Entrepreneurs and Hybrid Organizations
CSR Reporting
Levels of Corporate Social Responsibility
What Is Sustainability?
Trends and Issues in Management
Globalization, Ethics, CSR, and Sustainability
Technology and the Shared Economy
Diversity, Equity, and Inclusion (DEI)
Chapter Summary
Review
Key Term Review
Review Questions
Communication Skills
Cases
Skill Builder 2.1
Skill Builder 2.2
Skill Builder 2.3
Chapter 3 Managing Diversity, Equity, and Inclusion With a Global Mindset
Ideas on Management at Oracle
Defining Diversity, Equity, and Inclusion (DEI)
What Is DEI?
Defining Terms That Block DEI
Diversity of Race and Ethnicity
Increasing Racial Diversity
Race and Ethnicity
Despite Benefits of Racial Diversity, Racism and Microaggression Exist
Diversity of Gender
Pay Gaps in the Workforce Among Gender and Race
Gender Stereotypes and Sexism Create Inequity
Ceilings, Walls, and Cliffs: The Barriers to Advancement
Why Promote Gender Equality?
Women Helping Women Advance
Diversity of LGBTQ+
Defining LGBTQ+
LGBTQ+ Inpiduals Are Legally Protected Against Discrimination
LGBTQ+ Leaders and Organizations
Diversity of Age and Generations, Disabilities and Abilities, and Religion
Diversity of Age and Generation
Diversity of Disabilities
Diversity of Abilities
Religious Diversity
Other Types of Diversity
Equity and Inclusion
Equity
Inclusion
IS DEI Really Important?
Being Personally DEI Focused
Creating a Strong DEI Culture
Benefits and Challenges of Developing a Strong DEI Culture
Management and Organizational Commitment and Support
Characteristics of Strong High-Performance Cultures
Include DEI Performance Metrics for Evaluating and Reporting Progress
Supportive DEI Policies and Practices
Global Diversity of National Culture
The Benefits of Understanding Culture
Organizational and National Culture Are Related but Different
Managing Culture
GLOBE
International Assignments and Multicultural Experiences
Don’t Stereotype National Culture Behavior to Inpiduals
Trends and Issues in Management
Diversity, Globalization, and Technology
Ethics, CSR, and Sustainability
Chapter Summary
Review
Key Term Review
Review Questions
Communication Skills
Cases
Skill Builder 3.1
Skill Builder 3.2
Part II Planning
Chapter 4 Creative Problem Solving and Decision Making
Ideas on Management at Zoom
Problem Solving and Decision Making: An Overview
The Interrelationship Among Objectives, Problem Solving, and Decision Making
The Relationship Among the Management Functions, Problem Solving, and Decision Making
Decision-Making Styles
Reflexive Style
Reflective Style
Consistent Style
The Decision-Making Model
Classify and Define the Problem or Opportunity
Classify the Problem and When to Use the Decision-Making Model
Select the Appropriate Level of Participation
Determine the Cause of the Problem
Rational Versus Bounded Rational Decisions and Cognitive Bias
Set Objectives and Criteria
Setting Objectives
Setting Criteria
Generate Creative and Innovative Alternatives
Creativity and Innovation
Creativity and Innovation Killers
The Creative Process
Using Information to Generate Alternatives
Using Technology to Generate Alternatives
Using Groups to Generate Creative Alternatives
Decision Trees
Analyze Alternatives and Select the Most Feasible
Analyzing and Selecting Alternatives
Quantitative Techniques
Big Data
Cost-Benefit, Pros and Cons, and Intuition
Plan, Implement the Decision, and Control
Plan
Implement the Plan
Control the Plan
Using the Decision-Making Model
Trends and Issues in Management
Globalization and Diversity
Technology
Ethics, CSR, and Sustainability
Chapter Summary
Review
Key Term Review
Review Questions
Communication Skills
Cases
Skill Builder 4.1
Skill Builder 4.2
Chapter 5 Planning and Managing Global Business
Ideas on Management at Citibank
Strategic and Operational Planning
Planning Dimensions
Strategic Versus Operational Planning
Strategic and Operational Strategies
The Strategic Planning Process
Developing the Mission and Analyzing the Environment
Developing the Mission
Analyzing the Environment
Changing Strategies
Setting Objectives
Writing Effective Objectives
Criteria for Objectives
Management by Objectives (MBO)
Corporate-Level Strategies
Grand Strategy
Growth Strategies
Portfolio Analysis
Business-Level Strategies
Adaptive Strategies
Competitive Strategies
Operational-Level Planning
Functional Strategies
Standing Plans Versus Single-Use Plans
Contingency Plans and Crises
Time Management
The Importance of Time
Analyzing Time Use With a Time Log
A Time Management System
Implementing and Controlling Strategies
Strategy Implementation
Controlling Strategy
Blue Ocean Strategy
Managing Foreign Trade
Trade Barriers
The Future of Global Trade
World Trade Organization
Trade Agreements
Exchange Rates
The International Monetary Fund (IMF)
Managing Global Business
Why Go Global
Global Management Practices
Managing Different Forms of Global Business
Trends and Issues in Management
Globalization and Diversity
Technology
Ethics, CSR, and Sustainability
Chapter Summary
Review
Key Term Review
Review Questions
Communication Skills
Cases
Skill Builder 5.1
Skill Builder 5.2
Chapter 6 Managing Change, Innovation, and Entrepreneurship
Ideas on Management at Carlsberg Group
Innovations in Beer Brewing
Innovations in Beer Manufacturing, Packaging, and Distribution
Innovation and Change
The Innovation and Change Interrelationship
Taking Risk
Forces for Change
Types of Change
Forms of Change
Managing Innovation
Innovative Structures
Innovative Cultures
Managing Innovation During Incremental and Discontinuous Change
Managing Change
Stages in the Change Process
Resistance to Change
How to Overcome Resistance to Change
A Model for Identifying and Overcoming Resistance to Change
Organizational Development
Change Models
Organizational Development Interventions
Entrepreneurship
Entrepreneurial Characteristics
Opportunity Recognition and Exploitation
New Venture Entrepreneurs and Intrapreneurs
Types of Entrepreneurs
The Entrepreneurial Process
Selecting the New Venture
Planning the New Venture
Financing the New Venture
Controlling the New Venture
The Sales Pitch
Trends and Issues in Management
Globalization
Entrepreneurship Diversity
Technology
Ethics, CSR, and Sustainability
Chapter Summary
Review
Key Term Review
Review Questions
Communication Skills
Cases
Skill Builder 6.1
Skill Builder 6.2
Skill Builder 6.3
Skill Builder 6.4
Part III Organizing
Chapter 7 Organizing and Delegating Work
Ideas on Management at the Miami Marlins
Organizational Considerations and Principles
Organizational Considerations
Principles of Organization
Authority
Formal and Informal Authority and Scope of Authority
Levels of Authority
Centralized and Decentralized Authority
Line and Staff Authority
Organizational Design
Organization Chart
Divisional Structure
Traditional Departmentalization
Contemporary Organizational Design
Matrix Structure
Common Contemporary Organizational Designs
Challenges to Contemporary Organizational Designs
Job Design
Job Simplification
Job Expansion
Work Teams
Setting Priorities
Priority Determination Questions
Assigning Priorities
The Prioritized To-Do List
Multitasking and Mindfulness
Multitasking, the Brain, and Decreased Productivity
Attention Spans and Concentration
Smartphones
Mindfulness
Effective Multitasking
Delegating
Benefits of and Obstacles to Delegating
Delegation Decisions
The Delegation Process
Trends and Issues in Management
Globalization and Diversity
Technology
Ethics, CSR, and Sustainability
Chapter Summary
Review
Key Term Review
Review Questions
Communication Skills
Cases
Skill Builder 7.1
Skill Builder 7.2
Skill Builder 7.3
Skill Builder 7.4
Chapter 8 Managing Teamwork
Ideas on Management at Target
Group and Team Performance
The Importance of Teams
Groups and Teams
The Group Performance Model
Group Structure
Group Types
Group Size
Group Composition
Group Leadership and Objectives
Group Process
Group Roles
Group Norms
Group Cohesiveness
Status Within the Group
Decision Making
Conflict Resolution
Stages of Group Development and Management Styles
Stage 1. Forming—Autocratic Management Style
Stage 2. Storming—Consultative Management Style
Stage 3. Norming—Participative Management Style
Stage 4. Performing—Empowerment Management Style
Stage 5. Termination
Changes in Group Development and Management Style
Developing Groups into Teams
Training
Team Leadership
Managing Group Meetings
Planning Meetings
Conducting Meetings
Handling Problem Members
Working With Group Members
Trends and Issues in Management
Globalization and Diversity
Technology
Ethics, CSR, and Sustainability
Chapter Summary
Review
Key Term Review
Review Questions
Communication Skills
Cases
Skill Builder 8.1
Skill Builder 8.2 with Self-Assessment
Skill Builder 8.3
Skill Builder 8.4
Chapter 9 Human Resources Management
Ideas on Management at Anthem Insurance
Strategic Human Resources Management and Process
Strategic Human Resource Management (SHRM)
The Human Resources Department
The Human Resources Management Process
The Legal Environment
Federal Laws Related to HRM
State and Local Government Employment Laws
Preemployment Inquiries
Harassment, Sexual Harassment, and Workplace Romance
Harassment
Sexual Harassment
HRM Sexual Harassment and Romance Policies
Verbal Warning and Reporting Violations
Human Resources Planning
Strategic Human Resources Planning
Job Analysis
Attracting Employees
Recruiting
The Selection Process
Selection Interviewing
Developing Employees
Orientation Programs, Onboarding, and Newcomer Socialization
Training and Development
Performance Appraisal
Retaining Employees
Compensation
Benefits
Health and Safety
Unions and Labor Relations
Separating Employees
Turnover and Reasons for Separation
Attrition
Firing
Layoffs/Downsizing
Trends and Issues in Management
Globalization and Diversity
Technology
Ethics, CSR, and Sustainability
Chapter Summary
Review
Key Term Review
Review Questions
Communication Skills
Cases
Skill Builder 9.1
Skill Builder 9.2
Skill Builder 9.3
Appendix: Career Management and Networking
Career Management
Career Planning and Development
Getting a Job
Networking
The Importance of Networking
Personality Characteristics and Networking
The Networking Process
Appendix Summary
Review
Key Term Review
Skill Builder A.1
Skill Builder A.2
Skill Builder A.3
Part IV Leading
Chapter 10 Organizational Behavior: Power, Politics, Negotiation, and Conflict
Ideas on Management at Land O’Lakes
Organizational Behavior (OB)
Goals of OB
The Foundations of Inpidual Behavior
Thoughts, Self-Confidence, and Self-Esteem
Self-Esteem
Self-Confidence
Thoughts and Happiness
Improving Self-Confidence and Self-Esteem With Self-Talk
Personality
Personality Development and Careers
Single Traits of Personality
The Big Five Personality Dimensions
The Myers-Briggs Type Indicator (MBTI)
Perception
The Perception Process
The Attribution Process
Bias in Perception
Perception Congruence
Attitudes
Attitude Formation
Attitudes and Behavior
Attitudes and Job Satisfaction
How Employee and Managerial Attitudes Affect Employee Performance
Organizational Power
The Relationship Between Organizational Power and Politics
Sources of Power
Types of Power
How to Increase Your Power
Organizational Politics
Organizational Politics Is a Medium of Exchange
Organizational Power and Politics
Relationship Power
Use Organizational Power and Politics Ethically
Types of Political Behavior
Guidelines for Developing Political Skills
Negotiation
Plan the Negotiation
Negotiate
Postpone
Agreement or No Agreement
Conflict
The Psychological Contract—Reasons for Conflict
Functional and Dysfunctional Conflict
Conflict Management Styles
Initiating Conflict Resolution
Responding to Conflict Resolution
Mediating Conflict Resolution
Trends and Issues in Management
Globalization and Diversity
Technology Ethics and CSR
Ethics and CSR
Chapter Summary
Review
Key Term Review
Review Questions
Communication Skills
Cases
Skill Builder 10.1
Skill Builder 10.2
Skill Builder 10.3
Skill Builder 10.4
Chapter 11 Motivating for High Performance
Ideas on Management at Capital One
Motivation and Performance
What Is Motivation, and How Does It Affect Performance?
An Overview of Three Major Classifications of Motivation Theories
Content Motivation Theories
Hierarchy of Needs Theory
ERG Theory
Two-Factor Theory
Self-Determination Theory
Acquired Needs Theory
Process Motivation Theories
Equity Theory
Goal-Setting Theory
Expectancy Theory
Reinforcement Theory
Types of Reinforcement
Schedules of Reinforcement
Combining the Motivation Process and Motivation Theories
Motivating Employees With Rewards and Recognition
How Each of the Motivation Theories Uses Rewards and Recognition
Reward and Recognition Programs
Giving Praise to Show Gratitude
Stress
Stress and Burnout
Functional and Dysfunctional Stress
Causes of Job Stress
Stress Management
The Stress Tug-of-War
Trends and Issues in Management
Globalization and Diversity
Technology, Ethics and Social Responsibility
Ethics
Chapter Summary
Review
Key Term Review
Review Questions
Communication Skills
Cases
Skill Builder 11.1
Skill Builder 11.2
Chapter 12 Leading With Influence
Ideas on Management at Fidelity Investments With CEO Abby Johnson
Leadership and Trust
The Importance of Leadership
Leadership Development
Leaders Versus Managers
The Importance of Trust in Leadership
An Overview of Four Major Classifications of Leadership Theories
Leadership Trait Theory
Traits and Personality
Inconclusive Findings and Current Thinking
Behavioral Leadership Theories
Basic Leadership Styles
Two-Dimensional Leadership Styles
The Leadership Grid®
Situational Leadership Theories
Contingency Leadership Model
Leadership Continuum Model
Path-Goal Model
Normative Leadership Model
Situational Leadership® Model
Comparing Leadership Models
Leadership Substitutes Theory and Followership
Contemporary Leadership Theories
Leader-Member Exchange (LMX) Theory
Strategic, Visionary, and Charismatic Leaders
Transformational and Transactional Leaders
The Leadership Challenge®
Authentic Leadership
Servant Leadership
Determine Your Leadership Point of View
Trends and Issues in Management
Globalization and Diversity
Technology and Sustainability
Ethics and CSR
Chapter Summary
Review
Key Term Review
Review Questions
Communication Skills
Cases
Skill Builder 12.1
Skill Builder 12.2
Skill Builder 12.3
Chapter 13 Communication, Information Technology, and Emotional Intelligence
Ideas on Management From Salesforce and Marc Benioff
Organizational Communication
Two Levels of Communication
The Importance of Communications
Vertical Communication
Horizontal Communication
Grapevine Communication
Information Technology and Big Data
Data Versus Information and Big Data
Information Technology (IT) Defined
Using IT
The Dark Side of the Internet and Cell Phones
Identity and Data Theft, Cybercrime, and Ransomware
Privacy and Cybersecurity
Types of Information Systems and Social Media
Information Systems
Social Media
Information Networks
The Interpersonal Communication Process and Mindfulness
The Interpersonal Communication Process
Mindfulness
Communication Barriers
Perception
Information Overload
Channel Selection
Noise
Trust and Credibility
Poor Listening
Emotions
Filtering
Language/Culture
Message Transmission Channels
Media Richness and Selecting the Message Transmission Channel
Oral Communication
Nonverbal Communication
Written Communication
Combining Channels
Sending Messages
Planning the Message
The Message-Sending Process
Checking Understanding: Feedback
Receiving Messages
The Message-Receiving Process
Retentive Listening
Active Listening
Responding to Messages
Response Styles
Dealing With Emotions and Emotional Intelligence
Today’s View of Emotions
Using Emotional Intelligence (EI)
Acknowledge Feelings: Control Behavior
Your Emotions and Behavior
Calming the Emotional Person
Compassion and Reflective Empathic Responding
Criticism
Giving Criticism
Trends and Issues in Management
Globalization and Diversity
Technology
Ethics and Corporate Social Responsibility (CSR)
Chapter Summary
Review
Key Term Review
Review Questions
Communication Skills
Cases
Skill Builder 13.1
Skill Builder 13.2
Skill Builder 13.3
Skill Builder 13.4
Part V Controlling
Chapter 14 Managing Control Systems, Finances, and People
Ideas on Management at The Ranch Golf Club
Organizational and Functional Area Control Systems
Organizational Systems Control
Functional Area/Department Control Systems
Establishing Control Systems
The Control Systems Process
Resistance to Control
The Performance Success Cycle
Control Frequency and Methods
Constant Controls
Periodic Controls
Occasional Controls
Financial Controls: The Master Budgeting Process
Financial Resources, Accounting and Budgeting
Steps in the Master Budgeting Process
Operating Budgets
Capital Expenditures Budget
Financial Budgets and Statements
Personal Finance
Managing People
Coaching
Management by Walking Around
Counseling
Disciplining
Handling Complaints
Handling Employee Complaints
Trends and Issues in Management
Globalization and Diversity
Technology
Ethics, CSR, and Sustainability
Chapter Summary
Review
Key Term Review
Review Questions
Communication Skills
Cases
Skill Builder 14.1
Skill Builder 14.2
Skill Builder 14.3
Skill Builder 14.4
Chapter 15 Operations, Quality, and Productivity
Ideas on Management at Buc-ee’s
Operations
Operations and Products
Manufacturing and Service Operations
Classifying Operations Systems
Tangibility of Products
Level of Customer Involvement
Operations Flexibility
Resources and Technology Management
Multiple Classifications
Designing Operations Systems
Product Mix and Design
Facility Layout
Location and Capacity Planning
Managing Operations Systems and the Supply Chain
Project Management and Planning Schedules
Inventory Control
Materials Requirement Planning (MRP)
Supply Chain Management
Quality
The High Cost of Poor Quality and Errors
Quality Gurus
Quality Control
Quality Organizations
Productivity
How Productivity Affects Wages and the Standard of Living
Productivity Creates Jobs
Measuring and Increasing Productivity
Methods of Measuring Performance and Productivity
Trends and Issues in Management
Globalization and Diversity
Technology
Ethics, CSR, and Sustainability
Chapter Summary
Review
Key Term Review
Review Questions
Communication Skills
Cases
Skill Builder 15.1
Skill Builder 15.2
Skill Builder 15.3
Skill Builder 15.4
Skill Builder 15.5
Glossary
Notes
Name Index
Company Index
Subject Index
List of Features