Cross-Cultural Management 1st Edition - An Introduction

Quản lý văn hóa chéo
Một lời giới thiệu
Quản lý đa văn hóa: Phần giới thiệu cung cấp cho sinh viên cách tiếp cận thực tế về quản lý đa văn hóa mà họ có thể áp dụng cho nhiều bối cảnh tổ chức khác nhau. Thay vì tập trung vào các quốc gia cụ thể, các tác giả David C. Thomas và Kerr Inkson nhấn mạnh sự tương tác của những người từ các nền văn hóa khác nhau trong môi trường tổ chức để cung cấp cho sinh viên những ứng dụng thực tế của các khái niệm trong quản lý quốc tế. Các ví dụ và nghiên cứu điển hình trong thế giới thực giúp sinh viên hiểu và tích hợp những khác biệt giữa thái độ, giá trị, niềm tin và giả định để họ có thể phát triển mạnh mẽ với tư cách là nhà quản lý.

List of Tables and Figures
Preface
Acknowledgments
Chapter 1 • The International Manager
Learning Objectives
Opening Vignette: Ganbei and No Deal
Introduction
Globalization
Increased Use and Sophistication of Information Technology
Growing Economic and Organizational Interconnectedness
More and Different Players on the Global Stage
Global Political and Legal Contexts
Positives and Negatives of Globalization
The Contexts of International Management
What International Managers Do
Organizational Context, Culture, and Managerial Roles
Culture and Research
Summary
Practical Implications
Questions for Discussion
Key Terms
Chapter 2 • Describing Culture
Learning Objectives
Opening Vignette: Participate, and That's an Order!
Introduction
Features of Culture
Culture Is Shared
Culture Is Learned
Culture Is Systematic and Organized
Defining Culture
Why Cultures Differ and Persist
Survival and the Emergence of Cultural Norms
Language
Religion and Ideology
Other Factors
Culture and Institutions
Debates Surrounding the Concept of Culture
National Culture
Convergence, Divergence, or Equilibrium
Organizational Versus National Culture
Acculturation and Biculturalism
Culture and Social Groups
In-Group Bias and Prejudice
Ethnocentrism
Summary
Practical Implications
Questions for Discussion
Key Terms
Chapter 3 • Comparing Cultures
Learning Objectives
Opening Vignette: What’s Your Social Credit Score?
Introduction
Kluckhohn and Strodtbeck Framework
Hofstede’s Study
Schwartz Value Survey
Trompenaars’s Dimensions
The GLOBE Study
Inpidualism and Collectivism
Social Axioms
Culture as a Source of Guidance
Cultural Distance
Limitations of Country Culture Research
Use of the Frameworks
Summary
Practical Implications
Questions for Discussion
Key Terms
Chapter 4 • How Culture Works
Learning Objectives
Opening Vignette: A Laid-Back Meeting
Introduction
Social Cognition
Cultural Schemas
Cultural Identity
Cultural Scripts and Norms
Selective Perception
Perceived Similarity and Attraction
Stereotypic Expectations
National Stereotypes
Resistance to New Information
Stereotype Complexity and Evaluation
Social Dominance
Differential Attributions
Inconclusive Information
Attribution Error
Cultural Differences in Attribution Bias
Cross-Cultural Interaction Model
Self-Schemas and Motivation
Summary
Practical Implications
Questions for Discussion
Key Terms
Chapter 5 • Cross-Cultural Decision Making
Learning Objectives
Opening Vignette: The Night Manager
Introduction
Rational Decision Making
Cultural Differences in the Optimization Model
Limits to Rationality
Decision Styles
Heuristics
Availability
Representativeness
Anchoring and Adjustment
Motivational Biases in Decision Making
Selection and Reward Allocation Decisions
Ethical Dilemmas in Decision Making
Moral Philosophies
Consequential Models
Deontological or Rule-Based Models
Cultural Relativism
Cognitive Moral Development
Summary
Practical Implications
Questions for Discussion
Key Terms
Chapter 6 • Communicating and Negotiating Across Cultures
Learning Objectives
Opening Vignette: You Must Do Better Next Year!
Introduction
Cross-Cultural Communication Process
Language
Communication Styles
Explicit Versus Implicit Communication
Direct Versus Indirect Communication
Silence
Verbal Overkill
Praise
Other Language Considerations
Slang and Jargon
Euphemisms
Idioms
Proverbs and Maxims
Language Accommodation
Language Fluency
Nonverbal Communication
Tone of Voice
Proxemics
Body Position and Gestures
Facial Expression
Eye Contact (Gaze)
Negotiation and Conflict Resolution Across Cultures
Descriptions: Negotiating Process and Behavior
Cultural Dimensions and Negotiation
Holistic Approaches to Negotiation
Summary
Practical Implications
Questions for Discussion
Key Terms
Chapter 7 • Motivation and Leadership Across Cultures
Learning Objectives
Opening Vignette: India Is Not Indiana
Introduction
Motivation Across Cultures
Motivation
Content Theories
Work Goals
Designing Motivating Jobs
Process Theories
Equity Theory
Expectancy Theory
Goal Setting
Leadership
Western Leadership Theory
Trait Theories
Behavioral Theories
Contingency Theories
Implicit Theories
Project GLOBE
Servant Leadership
Non-Western Theories of Leadership
Performance–Maintenance Theory
Leadership in the Arab World
Paternalism
Integrated Cross-Cultural Model of Leadership
Conclusions About Leadership Across Cultures
Universal Leadership Functions
Culture-Specific Leader Behaviors
Situational Influences
Summary
Practical Implications
Questions for Discussion
Key Terms
Chapter 8 • Multicultural Work Groups and Teams
Learning Objectives
Opening Vignette: Multicultural Goal Scoring
Introduction
Work Groups
Work Group Effectiveness
External Conditions
Group Member Resources
Group Structure, Roles, and Norms
Group Processes
Group Processes Over Time
Group Task
Group Composition
The Influence of Culture on Work Groups
Cultural Norms
Cultural Diversity
Relative Cultural Difference
Culture’s Effects in Different Group Types and Tasks
Global Virtual Teams
Communication
Relationship Building and Conflict Management
Task Management
Organizational Context and Culturally Diverse Work Groups
Management Support
Group-Level Rewards
Work Group Status
Training
Self-Management
Summary
Practical Implications
Questions for Discussion
Key Terms
Chapter 9 • Culture and the Structure of International Organizations
Learning Objectives
Opening Vignette: A Marriage Made in Heaven
Introduction
Organizations
Organizational Design
Ecological Theories
Institutional Theory
Culture and Organizational Structure
Culture-Free Perspective
Structural Variation Across Cultures
Informal Organization
Organizing in Multinational Organizations
Multinational Structures
International Collaborative Alliances
International Mergers and Acquisitions (M&As)
MNO Subsidiary Structure
Managerial Roles in MNOs
Summary
Practical Implications
Questions for Discussion
Key Terms
Chapter 10 • International Assignments
Learning Objectives
Opening Vignette: Kevin McDonald, Fly-In Trouble Shooter
Introduction
The Role of Expatriates
Inpidual Staffing Decisions
Selection of Managers for Foreign Assignments
Decision to Accept a Foreign Assignment
Definitions of Expatriate Success
Turnover
Adjustment
Task Performance
Adjustment–Performance Relationship
Factors Affecting Expatriate Success
Inpidual Factors
Job and Organizational Factors
Contextual Factors
Repatriation
Outcomes of Foreign Assignments and Global Careers
Summary
Practical Implications
Questions for Discussion
Key Terms
Chapter 11 • Managing Across Cultures Into the Future
Learning Objectives
Opening Vignette: Bring on the Bots
Introduction
The Dynamic Environment of Business
Uneven Development
Influence of Transition Economies
Information and Communication Technology (and Artificial Intelligence)
Pressure on the Natural Environment
The Adaptation of Organizations and People
The MNO Context
The Future of the Organization of Work
The Development of International Managers
International Management Careers
Cross-Cultural Skills and Abilities
Multicultural Inpiduals
Summary
Practical Implications
Questions for Discussion
Key Terms
Post-Script: Cross-Cultural Management After Covid-19
How Much has the World Changed?
Economic Change
Globalization
Cultural Change
COVID-19 and Management
Business Ethics
Interpersonal Interactions
Virtual Work
Social Industries
Responding to COVID-19: Cultural Effects
Conclusion: A Revised Future?
Glossary
Notes
Author Index
Subject Index
About the Authors