Fundamentals of Human Resource Management 3rd Edition - Functions, Applications, and Skill Development

Nguyên tắc cơ bản của quản lý nguồn nhân lực
Chức năng, ứng dụng và phát triển kỹ năng
Nguyên tắc cơ bản về quản lý nguồn nhân lực: Chức năng, ứng dụng và phát triển kỹ năng, Phiên bản thứ ba giúp sinh viên thuộc tất cả các chuyên ngành xây dựng các kỹ năng cần thiết để tuyển dụng, lựa chọn, đào tạo và phát triển con người. Các tác giả sách bán chạy nhất Robert N. Lussier và John R. Hendon khám phá chức năng chiến lược quan trọng của nhân sự trong các tổ chức ngày nay. Một loạt các ứng dụng, các bài tự đánh giá trực tuyến và bài tập trải nghiệm giúp sinh viên gắn kết và giúp họ thấy được tầm quan trọng của nhân sự khi họ học các kỹ năng có thể sử dụng trong cuộc sống cá nhân và nghề nghiệp.  Phiên bản thứ ba bao gồm 13 nghiên cứu điển hình mới và đề cập mới về công việc ảo và linh hoạt do đại dịch COVID-19, những ảnh hưởng lâu dài mà đại dịch đã gây ra đối với phụ nữ trong lực lượng lao động, việc sử dụng trí tuệ nhân tạo trong lĩnh vực nhân sự cũng như sự đa dạng và hòa nhập.

Preface
Acknowledgments
About the Authors
Part I The Human Resource Management Environment
Chapter 1 Today’s Human Resource Management
Why You Should Study Human Resource Management (HRM)
Employee Engagement
Student Engagement and Skill Development
HRM Past and Present
What a Long Strange Trip It’s Been
Continuing HRM Challenges
Labor Demographics
Knowledge Workers and the Changing Work Environment
The Purpose for Managing Human Resources
HRM Skills
Technical Skills
Interpersonal Skills
Conceptual and Design Skills
Business Skills
HRM Responsibilities
Line Versus Staff Management
Major Responsibilities of HR Staff
Resources for HRM Careers
Society for Human Resource Management (SHRM)
Other HR Organizations
Professional Liability
Practitioner’s Model for HRM
The Model
Trends and Issues in HRM
Reconfiguring Everything HRM
Chapter Summary
Key Terms
Key Terms Review
Case 1.1 Straton Industries Shows Why Even Small Businesses Need HR
Skill Builder 1.1 Getting to Know You
Skill Builder 1.2 Comparing HR Management Skills and HR Responsibilities
Chapter 2 Strategic and Inclusive Human Resource Management
An Introduction to Strategic Planning and the Environment
Human Resource Management’s Role in Strategic Planning
The External Environment
Strategy
What Is Strategy?
Vision, Mission, and Objectives
Generic Strategies and HRM
Cost Leadership
Differentiation
Focus or Niche
How Strategy Affects HRM
HRM Promotes Strategy Through High Performance Work Practices
Diversity and Inclusion
Diversity and Inclusion in the Workforce
Creativity and Innovation
Challenges to Diversity and Inclusion
Managing Diversity and Inclusion
An Inclusive Equal Opportunity Culture
Diversity Recruiting and Promoting
Diversity Training
Diversity Business Resource Groups
Being Inclusive
The HR Technology Revolution
Artificial Intelligence
Predictive Analytics
Desired HR Tech Outcomes
Dangerous HR Tech Outcomes
Human Resource Management Systems (HRMS)
What Are HRMS?
How Do HRMS Assist in Making Decisions?
Measurement Tools for Strategic HRM
Economic Value Added (EVA)
Return on Investment (ROI)
Trends and Issues in HRM
HR Tech Gives Us a New Opportunity—Employee Experience (EX)
Chapter Summary
Key Terms
Key Terms Review
Case 2.1 Structure and Culture at Old Town Cape
Skill Builder 2.1 Writing Objectives
Skill Builder 2.2 Strategic Planning at Your College
Chapter 3 The Legal Environment
A User’s Guide to Managing People Fairly
The OUCH Test Guide
Major Employment Laws
Equal Pay Act of 1963
Title VII of the Civil Rights Act of 1964 (CRA)
Age Discrimination in Employment Act of 1967 (ADEA)
Vietnam Era Veterans Readjustment Assistance Act of 1974 (VEVRAA)
Pregnancy Discrimination Act of 1978 (PDA)
Americans with Disabilities Act of 1990 (ADA), as Amended in 2008
Civil Rights Act of 1991
Uniformed Services Employment and Reemployment Rights Act of 1994 (USERRA)
Title II of the Genetic Information Nondiscrimination Act of 2008 (GINA)
Lilly Ledbetter Fair Pay Act of 2009 (LLFPA)
Affirmative Action, Equal Employment Opportunity, and the EEOC
Affirmative Action (AA)
The Equal Employment Opportunity Commission (EEOC)
Other EEOC Enforcement Actions
Employee Rights Under the EEOC
Employer Rights and Prohibitions
Sexual Harassment
Types of Sexual Harassment
What Constitutes Sexual Harassment?
Filing Complaints and HR’s Response
Reducing Organizational Risk From Sexual Harassment Lawsuits
Religious Discrimination
Trends and Issues in HRM
DEI
Do We All Have Equal Opportunity?
Chapter Summary
Key Terms
Key Terms Review
Case 3.1 St. Louis Police Face $20M Sexual Orientation Discrimination Verdict
Skill Builder 3.1 The Four-Fifths Rule
Skill Builder 3.2 Diversity and Discrimination
Part II Staffing
Chapter 4 Workforce Planning: Job Analysis, Design, and Employment Forecasting
Workforce Planning and Workflow Analysis
Workflow Analysis
Job Analysis
Why Do We Need to Analyze Jobs?
Job Analysis Databases
Job Analysis Methods
Outcomes: Job Description and Job Specification
Job Design/Redesign
Organizational Structure and Job Design
Approaches to Job Design and Redesign
Designing Jobs
Job Simplification
Job Expansion
Flexible Job Design
Increase Motivation Using the Job Characteristics Model (JCM)
HR Forecasting
Reliability
Validity
Forecasting Methods
Quantitative Forecasting
Qualitative Forecasting
Reconciling Labor Supply and Demand
Options for a Labor Surplus
Methods for Reconciling a Labor Shortage
Trends and Issues in HRM
The Great Resignation
Chapter Summary
Key Terms
Key Terms Review
Case 4.1 Coca-Cola Company
Skill Builder 4.1 Job Analysis
Skill Builder 4.2 Job Characteristics Model (JCM)
Skill Builder 4.3 O*NET
Chapter 5 Recruiting Job Candidates
Factors Affecting the Recruiting Process
External Forces Acting on Recruiting Efforts
Organizational Recruiting Considerations
What Policies to Set
When to Recruit
Alternatives to Recruitment
Reach of the Recruiting Effort
Social Media, Artificial Intelligence, and the Technology Recruiting Revolution
Internal or External Recruiting?
Internal Recruiting
External Recruiting
Challenges and Constraints in Recruiting
Budgetary Constraints
Policy Constraints and Organizational Image
The Recruiter–Candidate Interaction
Job Characteristics and the Realistic Job Preview (RJP)
Evaluation of Recruiting Programs
Yield Ratio
Cost per Hire
Time Required to Hire
New Hire Turnover
New Hire Performance
Trends and Issues in HRM
Biased Job Postings?
Chapter Summary
Key Terms
Key Terms Review
Case 5.1 Trying to Build When Nobody Wants to Work
Skill Builder 5.1 Online Job Search
Skill Builder 5.2 Résumé
Chapter 6 Selecting New Employees
The Selection Process
The Importance of the Selection Process
Steps in the Selection Process
Looking for “Fit”
Personality–Job Fit
Ability–Job Fit
Person–Organization Fit
The Bottom Line for Fit
Uniform Guidelines on Employee Selection Procedures
What Qualifies as an Employment Test?
Valid and Reliable Measures
Applications and Preliminary Screening
Applications and Résumés
Pre-employment Inquiries
Testing and Legal Issues
The EEOC and Employment Testing
Polygraphs
Genetic Testing
Written Testing
Physical Testing
Drug Testing
To Test or Not to Test
Selection Interviews
Interviewing
Types of Interviews and Questions
Preparing for and Conducting the Interview
Background Checks
Credit Checks
Criminal Background Checks
Reference Checks
Social Media and Web Searches
Selecting the Candidate and Offering the Job
Selection Methods
Hiring
Trends and Issues in HRM
Can Technology Alone Fix Problems With Workforce Diversity?
Chapter Summary
Key Terms
Key Terms Review
CASE 6.1 Hiring for Fit—How Zappos Screens and Makes Hiring Decisions
Skill Builder 6.1 Interviewing
Skill Builder 6.2 Interview Questions for Use When Hiring a Professor to Teach This Course
Part III Developing and Managing
Chapter 7 Training, Learning, Talent Management, and Development
The Need for Training and Development
Competency Models
Training and Development
When Is Training Needed?
The Training Process
Steps in the Training Process
Needs Assessment
Employee Readiness
Learning and Shaping Behavior
Learning
Learning Theories
Shaping Behavior
Design and Delivery of Training
On-the-Job Training (OJT)
Classroom Training
Distance or E-Learning
Simulations
Assessing Training
Assessment Methods
Talent Management and Development
Careers
Common Methods of Employee Development
Career Development Concerns
A Model of Career Development Consequences
Trends and Issues in HRM
Career Development Is Imperative to Slow the Great Resignation
Chapter Summary
Key Terms
Key Terms Review
Case 7.1 NVIDIA and Strategic Human Resource Management
Skill Builder 7.1 The Training Process
Skill Builder 7.2 Career Development
Chapter 8 Performance Management and Appraisal
Performance Management Systems
Performance Management Includes Performance Appraisal
Performance Management
Internal Promotions and Development
Changing the Annual Appraisal Review
The Performance Appraisal Process
Accurate Performance Measures
Why Conduct Performance Appraisals?
Communication (Informing)
Decision Making (Evaluating)
Motivation (Engaging)
What Do We Assess?
Trait Appraisals
Behavioral Appraisals
Results Appraisals
How Do We Use Appraisal Methods and Forms?
Critical Incidents Method
Management by Objectives (MBO) Method
Narrative Method or Form
Graphic Rating Scale Form
Behaviorally Anchored Rating Scale (BARS) Form
Ranking Method
Which Option Is Best?
Who Should Assess Performance?
Supervisor
Peers
Subordinates
Self
Customers
360-Degree Evaluations
Performance Appraisal Problems
Common Problems Within the Performance Appraisal Process
Avoiding Performance Appraisal Problems
Debriefing the Appraisal
The Evaluative Performance Appraisal Interview
The Developmental Performance Appraisal Interview
Trends and Issues in HRM
Performance Appraisal and Management Continues to Change
Chapter Summary
Key Terms
Key Terms Review
Case 8.1 Appraising Performance at Tilt & Raise Blind Company
Self-Assessment and Skill Builder 8.1 Peer and Self-Assessments
Skill Builder 8.2 Debriefing the Appraisal
Chapter 9 Employee Rights and Labor Relations
Managing and Leading Your Workforce
Trust and Communication
Job Satisfaction
Measuring Job Satisfaction
Determinants of Job Satisfaction
Commonly Accepted Employee Rights
Right of Free Consent
Right to Due Process
Right to Life and Safety
Right of Freedom of Conscience (Limited)
Right to Privacy (Limited)
Right to Free Speech (Limited)
Management Rights
Codes of Conduct
Employment-at-Will
Coaching, Counseling, and Discipline
Coaching
Counseling
Disciplining
Legal Issues in Labor Relations
The Railway Labor Act (RLA) of 1926
The National Labor Relations Act (NLRA) of 1935 (Wagner Act)
The Labor Management Relations Act (LMRA) of 1947 (Taft-Hartley Act)
The Worker Adjustment and Retraining Notification Act of 1988 (WARN Act)
Unions and Labor Rights
Union Organizing
Labor Relations and Collective Bargaining
Grievances
Decertification Elections
Trends and Issues in HRM
Trust Bust due to Jerks at Work
Chapter Summary
Key Terms
Key Terms Review
Case 9.1 Balancing Rights and Privileges
Skill Builder 9.1 Coaching
Skill Builder 9.2 Disciplining
Part IV Compensating
Chapter 10 Compensation Management
Compensation Management
The Compensation System
Motivation and Compensation Planning
Expectancy Theory
Equity Theory
Compensation Strategy
Ability to Pay
At, Above, or Below the Market?
What Types of Compensation?
Pay for Performance or Pay for Longevity?
Skill-Based or Competency-Based Pay?
Wage Compression
Pay Secrecy
Legal and Fairness Issues in Compensation
Fair Labor Standards Act of 1938 (Amended)
Pay Equity and Comparable Worth
Other Legal Issues
Job Evaluation
Job Ranking Method
Point-Factor Method
Factor Comparison Method
Developing a Pay System
Job Structure and Pay Levels
Pay Structure
Trends and Issues in HRM
Pay Equity—Can It Be Achieved?
Chapter Summary
Key Terms
Key Terms Review
Case 10.1 Conflict Resolution at Cool Brands Shoppe
Skill Builder 10.1 Job Evaluation
Skill Builder 10.2 Product Market Competition Limits
Chapter 11 Employee Incentives and Benefits
The Strategic Value of Incentives and Benefits
Variable Pay
Inpidual Incentive Options
Group Incentives
Group Incentive Options
Executive Compensation
The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010
Executive Incentives
Statutory Benefits
Social Security and Medicare
Workers’ Compensation
Unemployment Insurance
Family and Medical Leave Act of 1993 (FMLA)
The Affordable Care Act of 2010 (ACA)
Statutory Requirements When Providing Certain Voluntary Benefits
Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA)
Health Insurance Portability and Accountability Act of 1996 (HIPAA)
Employee Retirement Income Security Act of 1974 (ERISA)
Voluntary Benefits
Group Health Insurance
Retirement Benefits
Paid Time Off
Other Employee Benefits
Flexible Benefit (Cafeteria) Plans
Modular Plans
Core-Plus Plans
Full-Choice Plans
Trends and Issues in HRM
Massively Flexible Employee Benefits—The New Must-Have?
Chapter Summary
Key Terms
Key Terms Review
Case 11.1 Transparent Compensation Packages
Skill Builder 11.1 Developing a Compensation With Incentive Plan
Skill Builder 11.2 Developing Flexible Employee Benefit Plans
Skill Builder 11.3 Selecting Flexible Employee Benefit Plans
Part V Protecting and Expanding Organizational Outreach
Chapter 12 Workplace Safety, Health, and Security
Workplace Safety and OSHA
The Occupational Safety and Health Act (OSH Act)
The Occupational Safety and Health Administration (OSHA)
What Does OSHA Do?
Employer and Employee Rights and Responsibilities Under OSHA
National Institute of Occupational Safety and Health (NIOSH)
Employee Health
Employee Assistance Programs (EAPs) and Employee Wellness Programs (EWPs)
Ergonomics and Musculoskeletal Disorders (MSDs)
Safety and Health Management and Training
Stress
Functional and Dysfunctional Stress
Stress Management
The Stress Tug-of-War
Workplace Security and Violence
Cyber Security
Workplace Violence
Social Media for Workplace Safety and Security
Employee Selection and Screening
General Security Policies, Including Business Continuity and Recovery
Trends and Issues in HRM
What COVID-19 Taught Us About Business Continuity
Chapter Summary
Key Terms
Key Terms Review
Case 12.1 Starbucks Handles the Coronavirus
Skill Builder 12.1 Developing a Stress Management Plan
Chapter 13 Ethics, Corporate Social Responsibility, and Sustainability
Is It Ethical?
Ethics Defined
Contributing Factors to Unethical Behavior
Ethical Guides
Discernment and Advice
Ethical Organizations
Codes of Ethics
Creating and Maintaining Ethical Organizations
Just Because It’s Legal, Doesn’t Mean It’s Ethical!
Ethical Questions for Managers
Being the Ethical Manager
Corporate Social Responsibility (CSR)
CSR Defined
The Business Case for CSR
CSR and the Law
Levels of Corporate Social Responsibility
Where You Stand Depends on Where You Sit!
Sustainability
HR and Organizational Sustainability
Sustainability Practices
Sustainability Training
The Sustainable Organization
Trends and Issues in HRM
Post-Pandemic—CSR and Ethics Issues From the Shutdown/Lockdown
Chapter Summary
Key Terms
Key Terms Review
Case 13.1 Chr. Hansen Holdings Is World’s Most Sustainable Company
Skill Builder 13.1 Ethics and Whistle-Blowing
Skill Builder 13.2 Code of Ethics and Corporate Social Responsibility
Chapter 14 Global Issues for Human Resource Managers
Globalization of Business and Human Resource Management
Reasons for Business Globalization
Is HRM Different in Global Firms?
Legal, Ethical, and Cultural Issues
International Labor Laws
U.S. Law
National Culture
Global Staffing
Skills and Traits for Global Managers
Staffing Choice: Home-, Host-, or Third-Country Employees
Outsourcing as an Alternative to International Expansion
Developing and Managing Global Human Resources
Recruiting and Selection
Expatriate Training and Preparation
Repatriation After Foreign Assignments
Compensating Your Global Workforce
Pay
Incentives in Global Firms
Benefit Programs Around the World
Trends and Issues in HRM
Power to the People … or Not?
Chapter Summary
Key Terms
Key Terms Review
Case 14.1 Sand by Saya: The Challenges of a Small Business Going Global
Skill Builder 14.1 The Global HRM Environment
Skill Builder 14.2 Cultural Diversity Awareness
Skill Builder 14.3 The Most Important Things I Got From This Course
Glossary
Notes
Company Index
Subject Index