Fundamentals of Human Resource Management: People, Data, and Analytics Interactive Edition 1st Edition

Nguyên tắc cơ bản của quản lý nguồn nhân lực: Phiên bản tương tác con người, dữ liệu và phân tích
Sách điện tử tương tác SAGE/CQ Press có nội dung video cao cấp và tài nguyên học tập độc quyền để giúp bạn thành công trong khóa học của mình.

Nguyên tắc cơ bản về quản lý nguồn nhân lực: Con người, Dữ liệu và Phân tích cung cấp phần giới thiệu thú vị, hiện tại về thế giới HRM với sự nhấn mạnh đặc biệt về cách hiểu dữ liệu có thể giúp người quản lý đưa ra quyết định tốt hơn về con người trong tổ chức của họ. Các tác giả Talya Bauer, Berrin Erdogan, David Caughlin và Donald Truxillo sử dụng các nghiên cứu điển hình và ví dụ tiên tiến để minh họa các khái niệm và xu hướng chính. Các tính năng gắn liền với năng lực SHRM và các bài tập dữ liệu tùy chọn mang đến cho sinh viên cơ hội thực hành để thực hành áp dụng các khái niệm nhân sự. Những người không chuyên cũng như chuyên ngành sẽ học những phương pháp hay nhất để quản lý nhân tài trong môi trường làm việc không ngừng phát triển ngày nay.

Media Library
Preface
Acknowledgments
About the Authors
Chapter 1 • Human Resource Management
Learning Objectives
HR in Action: The Case of Costco
Defining Human Resource Management
Manager’s Toolbox
HRM Matters
People Matter
Organizational Culture Matters
Macro Changes and HRM
Demographics Are Changing
The Gig Economy Is Growing
Globalization Is Increasing
Technology Is Rapidly Evolving
Availability of Data Is Increasing
Ethical Challenges and Corporate Social Responsibility
Spotlight on Data and Analytics
The Profession of HRM
Who Is Involved in HRM?
HR Careers
HR Competencies
Spotlight on Legal Issues
Chapter Summary
Key Terms
HR Reasoning and Decision-Making Exercises
Ethical Matters Exercise: SHRM Code of Ethics
Chapter 2 • Strategic HRM, Data-Driven Decision Making, and HR Analytics
Learning Objectives
HR in Action: The Case of Procter & Gamble
Defining Strategy
Developing and Refining a Strategy: Strategy Formulation
Bringing a Strategy to Life: Strategy Implementation
Manager’s Toolbox
Linking Strategy With HRM: Strategic HRM
The Origins of Strategic HRM
Organizational Performance and the Balanced Scorecard
Identifying Best Practices
Systems Thinking: Considering the System and Context
Strategic HRM, Data-Driven Decision Making, and HR Analytics
How Does a System of HR Practices Influence Organizational Outcomes?
Spotlight on Data and Analytics
The Value of HR Analytics
HR Analytics Competency Identification
Understanding the Levels of HR Analytics
HR Analytics and the Scientific Process
Step 1: Identifying the Problem
Step 2: Doing Background Research
Step 3: Forming a Hypothesis
Step 4: Testing the Hypothesis via Experimentation
Spotlight on Legal Issues
Step 5: Analyzing the Data
Step 6: Communicating the Results
HR Analytics Success
Chapter Summary
Key Terms
HR Reasoning and Decision-Making Exercises
Ethical Matters Exercise: The Case of The Body Shop
Chapter 3 • Data Management and Human Resource Information Systems
Learning Objectives
HR in Action: The Case of Automatic Data Processing, Inc. (ADP)
Managing Data
Enterprise Resource Planning Systems
Human Resource Information Systems
Data Management and HRIS Opportunities
Track the Employee Life Cycle
Spotlight on Data and Analytics
The Value of Automated, Employee-Centered HR Functionality
Data Availability for Metrics and Analytics
Data Visualizations
Challenges for Data Management and HRIS
Cost
Traditional HR Skill Sets
Data Privacy Concerns
Spotlight on Legal Issues
Data Security Concerns
Manager’s Toolbox
Developing a Human Resource Information System
Conducting a Needs Assessment
Designing the System
Selecting a Vendor
Implementing a Human Resource Information System
Managing Resistance to Change
Chapter Summary
Key Terms
HR Reasoning and Decision-Making Exercises
Ethical Matters Exercise: Fitness Trackers and Data Privacy
Chapter 4 • Diversity, Inclusion, and Equal Employment Laws
Learning Objectives
HR in Action: The Case of Salesforce.com
Challenges and Benefits of Managing Diversity Effectively
Is Diversity Beneficial for Work Groups and Organizations?
Why Are Diversity and Inclusion Still Challenging to Achieve?
An Overview of Equal Employment Opportunity Laws
Equal Pay Act of 1963 (EPA)
Title VII of the Civil Rights Act
What Is Discrimination Under Title VII?
Disparate Treatment
Manager’s Toolbox
Disparate Impact
Title VII and Harassment
Title VII and Special Considerations Regarding Sex Discrimination
Title VII, Race, and Color
Title VII and Religion
Title VII and National Origin
Additional Antidiscrimination Acts and Protections
Pregnancy Discrimination Act (PDA) of 1978
Age Discrimination in Employment Act of 1967 (ADEA)
Americans with Disabilities Act (ADA) of 1990
Genetic Information Nondiscrimination Act (GINA) of 2008
Lilly Ledbetter Fair Pay Act of 2009
Protections for LGBTQ Workers
Diversity and Inclusion in the Age of HR Analytics
Should Companies Use Affirmative Action?
Spotlight on Legal Issues
How to Comply With EEO Regulations
Internal Complaint Mechanisms
Diversity Initiatives
Big Data as a Pathway to Increasing Diversity and Inclusion
Internal Audits
Big Data and Legal Compliance
Spotlight on Data and Analytics
Chapter Summary
Key Terms
HR Reasoning and Decision-Making Exercises
Ethical Matters Exercise: Applicants With Criminal Histories
Chapter 5 • The Analysis and Design of Work
Learning Objectives
HR in Action: The Case of Using HRM to Understand the Nature of Work
The Analysis of Work and Its Critical Role in HR Practice
Technical Terms Used in Job Analysis and Competency Modeling
Manager’s Toolbox
Why Do a Job Analysis?
Spotlight on Legal Issues
Seeing the Big Picture: Workflow Analysis
Spotlight on Data and Analytics
Collecting Job Analysis Data
Specific Job Analysis Methods and Approaches
Task–KSAO Analysis
Critical Incidents Technique
Position Analysis Questionnaire
Occupational Information Network (O*NET)
Competency Modeling
Designing Jobs to Enhance Motivation, Attitudes, Well-Being, and Performance
Job Design Considerations
Flexible Work Arrangements
Contingent Employees
Chapter Summary
Key Terms
HR Reasoning and Decision-Making Exercises
Ethical Matters Exercise: Designing Ethics and Integrity Into Work
Chapter 6 • Workforce Planning and Recruitment
Learning Objectives
HR in Action: The Case of Labor Shortages for Basic Services
Understanding the Labor Landscape
Workforce Planning
Succession Planning and Leadership Development
Labor Market Conditions
Talent Analysis
The Recruiting Process
Why Recruitment Matters
Recruitment Strategy
The Role of Recruiters in the Recruitment Process
Stages of Recruitment
Generating Applicants
Recruitment Sources
Spotlight on Data and Analytics
Recruiting for Diversity
Gender Diversity
Racial Diversity
Age Diversity
Veterans
Spotlight on Legal Issues
Differently Abled Inpiduals
Recruitment Results: Evaluating Effectiveness and Metrics
Manager’s Toolbox
Maintaining Applicant Interest and Participation
Factors Influencing Job Choice
Chapter Summary
Key Terms
HR Reasoning and Decision-Making Exercises
Ethical Matters Exercise: Applicant Information Privacy
Chapter 7 • Selection Processes and Procedures
Learning Objectives
HR in Action: The Case of Leveraging Interviews for Hiring
Setting the Stage for Selection: Job Analysis, Recruitment, and Legal Issues
Job Analysis
Using Recruitment to Enhance Hiring Decisions
Legal and Ethical Issues in Hiring
Data-Driven Decision Criteria for Choosing Selection Procedures: Reliability, Validity, and Utility
Ensuring the Quality of Selection Measures: Reliability and Validity
Spotlight on Legal Issues
Selection Utility
Selection Procedures
Interviews
Manager’s Toolbox
Personality Tests
Integrity Tests
Cognitive Ability Tests
Spotlight on Data and Analytics
Work Samples, Situational Judgment Tests (SJTs), and Assessment Centers
Biographical Data and Related Data Collection Methods
Résumés
References and Background Checks
Physical Ability Tests
Emerging Issues in Selection
Applicant Reactions to Selection Methods and Procedures
Deployment of Selection Procedures
Chapter Summary
Key Terms
HR Reasoning and Decision-Making Exercises
Ethical Matters: Keeping Applicant and Employee Data Secure
Chapter 8 • Training, Development, and Careers
Learning Objectives
HR in Action: The Case of Tying Training Data to Performance
Training Needs Assessment
Organizational Analysis
Job Analysis
Person Analysis
Spotlight on Legal Issues
Developing Training Goals
Enhancing Learning
Trainee Characteristics
Organizational Context: Enhancing Transfer
Training Methods
On-the-Job Training
Lectures
Simulators
Programmed Instruction
eLearning
Behavioral Modeling Training
Diversity Training
Training to Increase Team Effectiveness
Training for Managers and Leaders
Current Workplace Training Issues
Onboarding New Employees
Manager’s Toolbox
Evaluating the Effectiveness of Training Programs
Measures of Training Effectiveness
Spotlight on Data and Analytics
Career Development and Management
Career Management Activities
Career Movements
Are Managers or Employees Responsible for Career Management?
Chapter Summary
Key Terms
HR Reasoning and Decision-Making Exercises
Ethical Matters Exercise: The Training of Ethics in Organizations
Chapter 9 • Performance Management
Learning Objectives
HR in Action: The Case of Accenture Transforming Performance Management
What Is Performance Management?
Purposes of Performance Appraisals
Spotlight on Data and Analytics
Challenges of Conducting Fair and Objective Performance Appraisals
Characteristics of Effective Performance Appraisal Systems
Design Features of Performance Management Systems
Determining the Purposes and Desired Outcomes of Performance Appraisals
Defining Performance
Choosing the Rating Method
Choosing the Source of Performance Information
Choosing the Ratee
Deciding How Closely to Link Performance Ratings to Compensation
Conducting Fair Performance Reviews
Factors Leading to Rating Errors
Spotlight on Legal Issues
Improving the Effectiveness of Performance Management
Training Managers and Employees
Increasing Rater Accountability
Having Raters Keep Records of Employee Performance
Auditing the System
Teaching Managers How to Be Good Coaches and Build Trust
Manager’s Toolbox
Developing a Feedback Culture
Establishing Performance Improvement Plans (PIPs)
Chapter Summary
Key Terms
HR Reasoning and Decision-Making Exercises
Ethical Matters Exercise: A Goal-Setting Scandal at Wells Fargo
Chapter 10 • Managing Employee Separations and Retention
Learning Objectives
HR in Action: The Case of Employee Retention at Mars, Inc.
Understanding and Managing Employee Separations
Voluntary Turnover
Costs of Voluntary Turnover
Causes of Voluntary Turnover
Managing Employee Retention
Gain Upper-Management Support
Leverage Engagement and Attitude Surveys
Spotlight on Data and Analytics
Use Exit Interviews
Hire for Fit
Structure Onboarding Experiences
Invest in High-Commitment HR Practices
Focus on Turnover Predictors
Managing Relations With Former Employees
Retirements
Manager’s Toolbox
Involuntary Turnover: Dismissals
Costs of Dismissals
When to Dismiss an Employee
The Legal Side of Dismissals
The Dismissal Interview
Spotlight on Legal Issues
Explaining the Decision to the Team
Involuntary Turnover: Layoffs
Costs of Layoffs
Benefits of Job Security
Deciding Layoff Criteria
The Legal Side of Layoffs
Delivering the Message
Severance Pay
Outplacement Assistance
Managing Survivors
Chapter Summary
Key Terms
HR Reasoning and Decision-Making Exercises
Ethical Matters Exercise: Compassionate Delivery of Layoff News
Chapter 11 • Rewarding Employees
Learning Objectives
HR in Action: The Case of Gravity Payments
Pay as a Reward
Reward Systems
Relational Returns
Total Compensation
Developing a Pay Structure
Ensuring Internal Equity
Spotlight on Data and Analytics
Ensuring External Equity
Integrating Internal Equity and External Equity
Ensuring Inpidual Equity
Ensuring Legal Compliance
Spotlight on Legal Issues
Pay as a Motivator
Understanding Motivation
Expectancy Theory
Manager’s Toolbox
Pay-for-Performance Programs
Inpidual Pay-for-Performance Programs
Group Pay-for-Performance Programs
Challenges and Opportunities of Reward Systems
Pay Compression
Adherence to Pay Policies
Labor Costs
Unintended Behavioral Consequences
Chapter Summary
Key Terms
HR Reasoning and Decision-Making Exercises
Ethical Matters Exercise: Merit Pay for Teachers
Chapter 12 • Managing Benefits
Learning Objectives
HR in Action: The Case of Providing Benefits to Gig Workers at Care.com
Benefits as Rewards
Legally Required Benefits
Social Security
Workers’ Compensation
Unemployment Insurance
Family and Medical Leave
Additional Health Care Requirements
Voluntary Benefits
Health Care Programs
Manager’s Toolbox
Disability Insurance Programs
Retirement Programs
Life Insurance Programs
Wellness Programs
Work–Life Programs
Perquisites
Administering Benefits Programs
Flexible Benefits Plans
Taxes and Accounting
Discrimination
Spotlight on Legal Issues
Selecting Benefits
Spotlight on Data and Analytics
Communicating Benefits Programs
Chapter Summary
Key Terms
HR Reasoning and Decision-Making Exercises
Ethical Matters Exercise: Making Changes to Health Insurance Plans
Chapter 13 • Employee and Labor Relations
Learning Objectives
HR in Action: The Case of Kaiser Permanente Unions
Factors Influencing Employee Relations
Culture
Fair Treatment and Voice
Working Conditions
Employment Laws
Unions
Organizational Policies and Procedures
Employee Handbooks
Organizational Policies
Spotlight on Legal Issues
The Labor Movement
Reasons Employees Unionize
Why Do Some Organizations Resist Unionization?
Unions and Laws
Trends in Union Membership
Union Formation and Dissolution
Manager’s Toolbox
The Collective Bargaining Process
Conflict Management Approaches
Failure to Reach an Agreement
Alternative Dispute Resolution
Strikes and Work Stoppages
Disputes and Grievances
Spotlight on Data and Analytics
Chapter Summary
Key Terms
HR Reasoning and Decision-Making Exercises
Ethical Matters Exercise: The 2007–2008 Writers Guild of America Strike
Chapter 14 • Employee Safety, Well-Being, and Wellness
Learning Objectives
HR in Action: The Case of an Employee Wellness Program at Johnson & Johnson
The Role of HRM in Worker Safety and Health
The Case for Employee Well-Being
The Legal Backdrop for Well-Being
Workplace Safety
Workplace Safety Outcomes and Their Antecedents
OSHA Safety Regulations and Compliance
Ergonomics and Office Design
Spotlight on Legal Issues
Cybersecurity and Safety
Workplace Stress
Work–Life Balance
Ways for Organizations to Reduce Stress
Employee Wellness Programs
Benefits of Wellness Programs
Types of Wellness Programs
Employee Assistance Programs (EAPs)
Best Practices for Implementing Wellness Programs and the Role of HRM
Spotlight on Data and Analytics
Workplace Interventions: Solutions to Address Specific Well-Being Issues
Total Worker Health™: An Integrated Approach to Worker Well-Being
Manager’s Toolbox
Chapter Summary
Key Terms
HR Reasoning and Decision-Making Exercises
Ethical Matters Exercise: Privacy, Technology, and Human Error
Chapter 15 • Opportunities and Challenges in International HRM
Learning Objectives
HR in Action: The Case of Leveraging Culture for Success at L’Oréal
Global Transfer of HR Practices
Important Considerations When Transferring HR Practices Across Borders
Legal Context
Unionization Rates
Cultural Differences
Causes and Forms of Internationalization
Managing HR Globally
Recruitment and Selection
Motivating, Rewarding, and Managing Expatriates
Spotlight on Legal Issues
Employee Separations
Handling of Personal Data
Management of Expatriates
Benefits and Downsides of Using Expatriates
Expatriate Adjustment
Manager’s Toolbox
Preparing Expatriates for Their Assignments
Alternatives to Long-Term Relocation Assignments
Spotlight on Data and Analytics
Chapter Summary
Key Terms
HR Reasoning and Decision-Making Exercises
Ethical Matters Exercise: Managing Ethics Globally in Multinationals
Appendix A: Cases
Appendix B: Data Analytics Exercises
Glossary
Notes
Index