Human Resource Management 3rd Edition - An Applied Approach

Quản trị nhân sự
Một cách tiếp cận ứng dụng
Trước đây được xuất bản bởi Chicago Business Press, hiện được xuất bản bởi Sage Human Resource Management: Phương pháp tiếp cận ứng dụng chuẩn bị cho các chuyên gia HRM tương lai sử dụng hiệu quả các chiến lược và công cụ để thăng tiến nghề nghiệp cũng như hỗ trợ sự tăng trưởng và phát triển của những người họ quản lý. Tác giả Jean Phillips áp dụng phương pháp gắn kết bằng ví dụ, khuyến khích sinh viên hành động và tạo ra tác động lâu dài trong lĩnh vực HRM vượt xa việc học lý thuyết. Phiên bản thứ ba có các bài tập mới ở cuối chương, các ví dụ về công ty xuyên suốt cuốn sách và một phần mới có tên Sử dụng Kiến thức này ở cuối mỗi chương, cung cấp hỗ trợ bổ sung cho việc áp dụng kiến ​​thức. Thông qua các nghiên cứu điển hình, video và bài tập, sinh viên sẽ phát triển các kỹ năng cá nhân và tích lũy kinh nghiệm thực tế trong việc áp dụng các khái niệm nhân sự khác nhau, giúp họ trở thành nhà quản lý tốt hơn và nhà lãnh đạo hiệu quả hơn.

Preface
PART ONE The Importance and Context of Human Resource Management
1 Strategic Human Resource Management
Real World Challenge
How Culture Reinforces Business Strategy at Patagonia
What Is HRM?
What Employees Should Do
What Employees Can Do
What Employees Will Do
What Does HRM Do?
Staffing
Training and Development
Performance Management
Rewards and Benefits
Health and Safety
Employee-Management Relations
Alignment of the HR Functions
How Does HRM Influence Organizational Performance?
The Role of HRM in Executing Business Strategy
Global Issues
Gaining a Competitive Advantage Through HRM
Who is Responsible for HRM?
HRM Professionals
The Manager
The Employee
Shared Service Centers
Outside Vendors
Professional Employer Organizations
Ethics in HRM
Human Resource Management Systems
Why Is HRM Important to Your Career?
Summary and Application
Real Word Response
Takeaway Points
Discussion Questions
Personal Development Exercises
Strategic HRM Exercises
Integrative Project
The Forked Oak Case
Video Case
Endnotes
2 The Role of Human Resource Management in Business
Real World Challenge
How Culture Reinforces Business Strategy at Marriott
Why Is Organizational Culture Important?
What Is the Role of HRM in High-Performance Work Systems?
The Role of HRM in Corporate Ethics and Social Responsibility
Codes of Conduct and Codes of Ethics
How Does HRM Influence Corporate Ethics?
How Does HRM Influence Corporate Social Responsibility?
How Does HRM Support Organizational Change?
Global HRM
HRM During Mergers and Acquisitions
HRM Metrics
Using this Knowledge
Summary and Application
Real Word Response
Takeaway Points
Discussion Questions
Personal Development Exercises
Strategic HRM Exercises
Integrative Project
The Forked Oak Case
Video Case
Endnotes
3 The Legal Context of HRM
Real World Challenge
Merck’s Commitment to Diversity and Inclusion
The Role of HRM in Risk Management
The Importance of Employment Laws
The Importance of Diversity and Inclusion to Business Performance
Laws and Definitions
Major Federal Employment Laws
Affirmative Action
Independent Contractors
Types of Employment Lawsuits
Sexual Harassment
Disparate Treatment
Adverse Impact
Fraudulent Recruitment
Negligent Hiring
Retaliation
Enforcement Agencies
The Equal Employment Opportunity Commission (EEOC)
The Office of Federal Contract Compliance Programs (OFCCP)
Legal Compliance Obstacles
EEOC Identified Barriers to Equal Employment Opportunity
Human Biases that Create Barriers to Equal Employment Opportunity
Barriers to Ethical HRM
Algorithmic Bias
Using This Knowledge
Summary and Application
Real Word Response
Takeaway Points
Discussion Questions
Personal Development Exercise
Strategic HRM Exercises
Integrative Project
The Forked Oak Case
Video Case
Endnotes
PART TWO Planning and Staffing
4 Analyzing Work and Human Resource Planning
Real World Challenge
Managing Pilot Staffing Challenges at American Airlines
The Strategic Planning Process
Forecasting Labor Demand
Sources for Forecasting Labor Demand
Labor Demand Forecasting Methods
Forecasting Labor Supply
Forecasting the Internal Labor Market
Forecasting the External Labor Market
Addressing Gaps Between the Firm’s Labor Supply and Labor Demand Forecasts
Job Design
Increasing Efficiency Through Job Design
Increasing Motivation Through Job Design
Job Analysis
Job Analysis Outcomes
Job Analysis Methods
Job Rewards Analysis
Organizational Structure
The Organizational Chart
Characteristics of Organizational Structure
Workflow Analysis
Using This Knowledge
Summary and Application
Real Word Response
Takeaway Points
Discussion Questions
Personal Development Exercises
Strategic HRM Exercises
Integrative Project
The Forked Oak Case
Video Case
Endnotes
5 Sourcing and Recruiting
Real World Challenge
Leveraging Technology for Effective Sourcing and Recruiting at IBM
Sourcing
Recruiting Technology
Recruiting Sources
Internal Recruiting Sources
External Recruiting Sources
Recruiting
Important Recruiter Characteristics
Artificial Intelligence
Recruitment Gamification
Applicant Tracking Systems
Recruiting Metrics
The Recruiting Message
What Information to Include
Realistic Job Previews
Applicant Attraction Strategies
Employer Image
Employer Brand
Ethical Issues
Using This Knowledge
Summary and Application
Real Word Response
Takeaway Points
Discussion Questions
Personal Development Exercises
Strategic HRM Exercises
Integrative Project
The Forked Oak Case
Video Case
Endnotes
6 Selection and Hiring
Real World Challenge
How Zappos Hires the Right People
Assessment Goals
Accuracy
Fit
Ethics
Legal Compliance
Positive Stakeholder Reactions
Assessment Methods
Screening Assessment Methods
Evaluative Assessment Methods
Contingent Assessment Methods
Choosing Whom to Hire
Combining Scores
Making a Final Choice
Making the Job Offer
What to Offer
Fairness Perceptions
Negotiating Employment Contracts
The Employment Contract
Succession Management
Using This Knowledge
Summary and Application
Real Word Response
Appendix: Reliability and Validity
Takeaway Points
Discussion Questions
Personal Development Exercises
Strategic HRM Exercises
Integrative Project
The Forked Oak Case
Video Case
Endnotes
PART THREE Training and Performance Management
7 Training and Development
Real World Challenge
How Training Drives Performance at McDonald’s
Developing a Competitive Advantage Through Training
Five Steps to Effective Training
Conduct a Needs Assessment
Develop Learning Objectives
Design the Training Program
Implement the Training
Evaluate the Training
Informal Learning
Gamification of Training
Reinforcing Training
Training in Ethics, Global Leadership, and Diversity
Ethics Training
Global Leadership Training
Diversity Training
Socialization
Phases of Socialization
Socialization Options
Effective Socialization
The Trainee
Using this Knowledge
Summary and Application
Real Word Response
Takeaway Points
Discussion Questions
Personal Development Exercises
Strategic HRM Exercises
Integrative Project
The Forked Oak Case
Video Case
Endnotes
8 Performance Management
Real World Challenge
Improving Culture through Performance Management at Microsoft
Why Is Performance Management Important?
Aligns Organizational Goals with Team and Inpidual Goals
Gives Employees Clear Goals and Feedback
Generates Useful Data
Balanced Scorecard
Steps in the Performance Management Process
Setting Goals and Standards
Performance Information Sources
Performance Measurement Methods
Performance Rating Methods
Performance Ranking Methods
Predicting Deviance
Improving Performance Through Feedback and Rewards
Performance Review Process
Continuous Performance Management
Improvement and Development Plans
Improvement Plans
Progressive Discipline
Performance Management Obstacles
Not Communicating a Performance Plan
A Lack of Accountability
Human Biases and Errors
Legal and Ethical Issues in Performance Management
Using This Knowledge
Summary and Application
Real Word Response
Takeaway Points
Discussion Questions
Personal Development Exercises
Strategic HRM Exercises
Integrative Project
The Forked Oak Case
Video Case
Endnotes
PART FOUR Managing Total Rewards
9 Base Compensation
Real World Challenge
Strategic Global Compensation at Johnson & Johnson
What Is Compensation?
Strategic Compensation
What Influences Direct Financial Compensation?
The Influence of the Organization on Direct Financial Compensation
The Influence of the Job on Direct Financial Compensation
The Influence of the Employee on Direct Financial Compensation
The Influence of External Forces on Direct Financial Compensation
Evaluating the Worth of a Job
Market Pricing
Job Evaluation Methods
Position Analysis Questionnaire
Job Pricing
Single-Rate System
Pay Grades
Broadbanding
Communicating Compensation
Compensation Issues
Equity
Team Compensation
Executive Compensation
Global Compensation
Compensation Ethics
Compensation Laws and Regulations
The Fair Labor Standards Act
The Equal Pay Act
Workers’ Compensation
Using This Knowledge
Summary and Application
Real Word Response
Takeaway Points
Discussion Questions
Personal Development Exercises
Strategic HRM Exercises
Integrative Project
The Forked Oak Case
Video Case
Endnotes
10 Incentives
Real World Challenge
Incentive Compensation at P&G
Designing Incentive Plans
Identify Goals for the Incentive Plan
Budgeting
Differentiating Rewards
Setting Goals and Identifying Performance Measures
Incenting Short- and Long-Term Performance
Pay Mix
Inpidual Incentive Plans
Pay for Performance
Skill-Based Pay
Recognition Awards
Alternative Rewards
Group Incentive Plans
Organizational Incentive Plans
Incentive Plans for Special Situations
Executive Incentives
Sales Incentives
Incenting Innovation
Managing Incentive Systems
Accurate Performance Measurement and Feedback
Technology
Evaluating the Effectiveness of an Incentive Program
Return on Investment
Using This Knowledge
Summary and Application
Real Word Response
Takeaway Points
Discussion Questions
Personal Development Exercises
Strategic HRM Exercises
Integrative Project
The Forked Oak Case
Video Case
Endnotes
11 Benefits
Real World Challenge
Using Benefits Strategically at SAS
What Is the Purpose of Benefits?
Types of Benefits
Mandatory Benefits
Customary Benefits
Optional Benefits
Creative Benefits
Global Benefits
Communicating Benefits Information
Total Compensation Statement
Benefits Communication Tools
Ethical Benefits Communication
Managing Benefits
Benefits Level
Flexible Benefit Plans
Best Practices
Using This Knowledge
Summary and Application
Real Word Response
Takeaway Points
Discussion Questions
Personal Development Exercises
Strategic HRM Exercises
Integrative Project
The Forked Oak Case
Video Case
Endnotes
PART FIVE Managing the Work Environment and Increasing Employee Engagement
12 Creating a Healthy Work Environment
Real World Challenge
J&J’s Quest for the Healthiest Workforce
Employee Safety
Why Is Employee Safety Important?
A Culture of Safety
Ergonomics
The Occupational Safety and Health Administration (OSHA)
Employee Wellness
Wellness Incentives
Stress
Bullying
Substance Abuse
Creating Sustainable Performance
Security Issues
Workplace Violence
Disaster Preparedness and Response
Using This Knowledge
Summary and Application
Real Word Response
Takeaway Points
Discussion Questions
Personal Development Exercises
Strategic HRM Exercises
Integrative Project
The Forked Oak Case
Video Case
Endnotes
13 Creating Positive Employee-Management Relations
Real World Challenge
The Labor Management Partnership at Kaiser Permanente
Why Do Workers Join Unions?
Labor Relations and Collective Bargaining
Labor Relations
How Do Unions Organize?
How Are Unions Decertified?
Worker Centers
Collective Bargaining
Worker Rights
Management Rights
Negotiating
Negotiation Breakdowns
Strategic Labor Relations
Labor Relations Strategic Plan
Labor Relations Strategies
How Unions Impact Human Resource Management
How do Unions Impact Staffing?
How Do Unions Impact Performance Management?
How Do Unions Impact Employee Training and Development?
How Do Unions Impact Compensation and Benefits?
Establishing Positive Labor-Management Relations
Ethical Labor Relations
Global Labor Relations
Using This Knowledge
Summary and Application
Real Word Response
Takeaway Points
Discussion Questions
Personal Development Exercises
Strategic HRM Exercises
Integrative Project
The Forked Oak Case
Video Case
Endnotes
14 Managing Engagement and Turnover
Real World Challenge
Engaging Employees at Salesforce
Employee Engagement
Organizational Commitment
Burnout
Turnover
Optimal Turnover
Involuntary Employee Separations
Employment at Will
Employee Retention
Understanding Why Employees Leave
Retention Strategies
Managing Succession
Best Practices for Succession Management
Redeploying Talent
Using This Knowledge
Summary and Application
Real Word Response
Takeaway Points
Discussion Questions
Personal Development Exercises
Strategic HRM Exercises
Integrative Project
The Forked Oak Case
Video Case
Endnotes
Glossary
Subject Index