Cross-Cultural Management 1st Edition - An Introduction
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Quản lý văn hóa chéoMột lời giới thiệuQuản lý đa văn hóa: Phần giới thiệu cung cấp cho sinh viên cách tiếp cận thực tế về quản lý đa văn hóa mà họ có thể áp dụng cho nhiều bối cảnh tổ chức khác nhau. Thay vì tập trung vào các quốc gia cụ thể, các tác giả David C. Thomas và Kerr Inkson nhấn mạnh sự tương tác của những người từ các nền văn hóa khác nhau trong môi trường tổ chức để cung cấp cho sinh viên những ứng dụng thực tế của các khái niệm trong quản lý quốc tế. Các ví dụ và nghiên cứu điển hình trong thế giới thực giúp sinh viên hiểu và tích hợp những khác biệt giữa thái độ, giá trị, niềm tin và giả định để họ có thể phát triển mạnh mẽ với tư cách là nhà quản lý.
- List of Tables and FiguresPrefaceAcknowledgments
- Chapter 1 • The International ManagerLearning ObjectivesOpening Vignette: Ganbei and No DealIntroductionGlobalizationIncreased Use and Sophistication of Information TechnologyGrowing Economic and Organizational InterconnectednessMore and Different Players on the Global StageGlobal Political and Legal ContextsPositives and Negatives of GlobalizationThe Contexts of International ManagementWhat International Managers DoOrganizational Context, Culture, and Managerial RolesCulture and ResearchSummaryPractical ImplicationsQuestions for DiscussionKey Terms
- Chapter 2 • Describing CultureLearning ObjectivesOpening Vignette: Participate, and That's an Order!IntroductionFeatures of CultureCulture Is SharedCulture Is LearnedCulture Is Systematic and OrganizedDefining CultureWhy Cultures Differ and PersistSurvival and the Emergence of Cultural NormsLanguageReligion and IdeologyOther FactorsCulture and InstitutionsDebates Surrounding the Concept of CultureNational CultureConvergence, Divergence, or EquilibriumOrganizational Versus National CultureAcculturation and BiculturalismCulture and Social GroupsIn-Group Bias and PrejudiceEthnocentrismSummaryPractical ImplicationsQuestions for DiscussionKey Terms
- Chapter 3 • Comparing CulturesLearning ObjectivesOpening Vignette: What’s Your Social Credit Score?IntroductionKluckhohn and Strodtbeck FrameworkHofstede’s StudySchwartz Value SurveyTrompenaars’s DimensionsThe GLOBE StudyIndividualism and CollectivismSocial AxiomsCulture as a Source of GuidanceCultural DistanceLimitations of Country Culture ResearchUse of the FrameworksSummaryPractical ImplicationsQuestions for DiscussionKey Terms
- Chapter 4 • How Culture WorksLearning ObjectivesOpening Vignette: A Laid-Back MeetingIntroductionSocial CognitionCultural SchemasCultural IdentityCultural Scripts and NormsSelective PerceptionPerceived Similarity and AttractionStereotypic ExpectationsNational StereotypesResistance to New InformationStereotype Complexity and EvaluationSocial DominanceDifferential AttributionsInconclusive InformationAttribution ErrorCultural Differences in Attribution BiasCross-Cultural Interaction ModelSelf-Schemas and MotivationSummaryPractical ImplicationsQuestions for DiscussionKey Terms
- Chapter 5 • Cross-Cultural Decision MakingLearning ObjectivesOpening Vignette: The Night ManagerIntroductionRational Decision MakingCultural Differences in the Optimization ModelLimits to RationalityDecision StylesHeuristicsAvailabilityRepresentativenessAnchoring and AdjustmentMotivational Biases in Decision MakingSelection and Reward Allocation DecisionsEthical Dilemmas in Decision MakingMoral PhilosophiesConsequential ModelsDeontological or Rule-Based ModelsCultural RelativismCognitive Moral DevelopmentSummaryPractical ImplicationsQuestions for DiscussionKey Terms
- Chapter 6 • Communicating and Negotiating Across CulturesLearning ObjectivesOpening Vignette: You Must Do Better Next Year!IntroductionCross-Cultural Communication ProcessLanguageCommunication StylesExplicit Versus Implicit CommunicationDirect Versus Indirect CommunicationSilenceVerbal OverkillPraiseOther Language ConsiderationsSlang and JargonEuphemismsIdiomsProverbs and MaximsLanguage AccommodationLanguage FluencyNonverbal CommunicationTone of VoiceProxemicsBody Position and GesturesFacial ExpressionEye Contact (Gaze)Negotiation and Conflict Resolution Across CulturesDescriptions: Negotiating Process and BehaviorCultural Dimensions and NegotiationHolistic Approaches to NegotiationSummaryPractical ImplicationsQuestions for DiscussionKey Terms
- Chapter 7 • Motivation and Leadership Across CulturesLearning ObjectivesOpening Vignette: India Is Not IndianaIntroductionMotivation Across CulturesMotivationContent TheoriesWork GoalsDesigning Motivating JobsProcess TheoriesEquity TheoryExpectancy TheoryGoal SettingLeadershipWestern Leadership TheoryTrait TheoriesBehavioral TheoriesContingency TheoriesImplicit TheoriesProject GLOBEServant LeadershipNon-Western Theories of LeadershipPerformance–Maintenance TheoryLeadership in the Arab WorldPaternalismIntegrated Cross-Cultural Model of LeadershipConclusions About Leadership Across CulturesUniversal Leadership FunctionsCulture-Specific Leader BehaviorsSituational InfluencesSummaryPractical ImplicationsQuestions for DiscussionKey Terms
- Chapter 8 • Multicultural Work Groups and TeamsLearning ObjectivesOpening Vignette: Multicultural Goal ScoringIntroductionWork GroupsWork Group EffectivenessExternal ConditionsGroup Member ResourcesGroup Structure, Roles, and NormsGroup ProcessesGroup Processes Over TimeGroup TaskGroup CompositionThe Influence of Culture on Work GroupsCultural NormsCultural DiversityRelative Cultural DifferenceCulture’s Effects in Different Group Types and TasksGlobal Virtual TeamsCommunicationRelationship Building and Conflict ManagementTask ManagementOrganizational Context and Culturally Diverse Work GroupsManagement SupportGroup-Level RewardsWork Group StatusTrainingSelf-ManagementSummaryPractical ImplicationsQuestions for DiscussionKey Terms
- Chapter 9 • Culture and the Structure of International OrganizationsLearning ObjectivesOpening Vignette: A Marriage Made in HeavenIntroductionOrganizationsOrganizational DesignEcological TheoriesInstitutional TheoryCulture and Organizational StructureCulture-Free PerspectiveStructural Variation Across CulturesInformal OrganizationOrganizing in Multinational OrganizationsMultinational StructuresInternational Collaborative AlliancesInternational Mergers and Acquisitions (M&As)MNO Subsidiary StructureManagerial Roles in MNOsSummaryPractical ImplicationsQuestions for DiscussionKey Terms
- Chapter 10 • International AssignmentsLearning ObjectivesOpening Vignette: Kevin McDonald, Fly-In Trouble ShooterIntroductionThe Role of ExpatriatesIndividual Staffing DecisionsSelection of Managers for Foreign AssignmentsDecision to Accept a Foreign AssignmentDefinitions of Expatriate SuccessTurnoverAdjustmentTask PerformanceAdjustment–Performance RelationshipFactors Affecting Expatriate SuccessIndividual FactorsJob and Organizational FactorsContextual FactorsRepatriationOutcomes of Foreign Assignments and Global CareersSummaryPractical ImplicationsQuestions for DiscussionKey Terms
- Chapter 11 • Managing Across Cultures Into the FutureLearning ObjectivesOpening Vignette: Bring on the BotsIntroductionThe Dynamic Environment of BusinessUneven DevelopmentInfluence of Transition EconomiesInformation and Communication Technology (and Artificial Intelligence)Pressure on the Natural EnvironmentThe Adaptation of Organizations and PeopleThe MNO ContextThe Future of the Organization of WorkThe Development of International ManagersInternational Management CareersCross-Cultural Skills and AbilitiesMulticultural IndividualsSummaryPractical ImplicationsQuestions for DiscussionKey TermsPost-Script: Cross-Cultural Management After Covid-19How Much has the World Changed?Economic ChangeGlobalizationCultural ChangeCOVID-19 and ManagementBusiness EthicsInterpersonal InteractionsVirtual WorkSocial IndustriesResponding to COVID-19: Cultural EffectsConclusion: A Revised Future?GlossaryNotesAuthor IndexSubject IndexAbout the Authors
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