Effective Training 7th Edition - Systems, Strategies, and Practices

Preface1 Training in OrganizationsOverviewTraining System and ProcessesThe Addie ModelAnalysis PhaseDesign PhaseDevelopment PhaseImplementation PhaseEvaluation PhaseAlternative Training Process ModelsSo What To Use Addie Or SAMImportant Concepts And MeaningsLearningTraining, Development, And EducationWhat Do We Call The People Delivering And Receiving The Training?Key Issues For TrainingAligning Training With Business StrategyAdvances In TechnologyManaging Talent Due To Changing DemographicsQuality And Continuous ImprovementLegal IssuesA Career In TrainingCompetenciesCareer JobsPreparing For A Career In T&DFocus On Small BusinessSummaryKey TermsExercisesQuestions For Review2 Aligning Training With StrategyOverviewStrategic PlanningOrganizational MissionStrategic ChoicesInternal Alignment With StrategyAligning Hr With StrategyAligning Hrd With StrategyFactors Of Concern To OrganizationsGlobalizationTechnologyDigitalizationLabor MarketIncrease In DiversityPutting It All TogetherChange ManagementCm And StrategyLevels Of Change And ResistanceTraining And CmPutting It All TogetherHrds Relationship With Other Hr FunctionsDeveloping An Hrd StrategyFocus On Small BusinessSummaryKey TermsExercisesQuestions For Review3 Learning, Motivation, and PerformanceA Few Words About TheoryUnderstanding Motivation And PerformanceMotivation: Why Do They Act Like That?Self-Efficacy And MotivationUnderstanding LearningWhat Is Learning?Social Learning TheoryMotivationAttentionRetentionBehavioral ReproductionAligning Training Design With Learning ProcessMotivation To LearnEnvironmental Factors And ResistanceIndividual Factors And ResistanceTraining That Motivates Adults To LearnAdult Learning TheoryTraining Relevance, Value, And Readiness To LearnInvolving Trainees In The ProcessSummaryKey TermsCase AnalysisCase QuestionsExercisesQuestions For Review4 Needs AnalysisWhy Conduct A Training Needs Analysis?A Few Words About Worldwide TechnologiesWhen To Conduct A TNAThe TNA ModelWhere To Look For The Trigger (Pg)How To Conduct A TNAOrganizational AnalysisOperational AnalysisPerson AnalysisGathering Data For The TNA: Final ThoughtsRapid Needs AnalysisOutput Of TNANon-Training NeedsTraining NeedsApproaches To TNAProactive TNAReactive TNAReactive versus ProactiveFocus On Small BusinessAssistance For Small BusinessTNA And DesignTNA And EvaluationReminderSummaryKey TermsCase AnalysisCase QuestionsExercisesQuestions For Review5 Training DesignOverviewA Word About Worldwide TechnologiesOrganizational ConstraintsOrganizational PrioritiesBudgeting For TrainingTrainee PopulationDeveloping ObjectivesCreating ObjectivesWriting A Good Learning ObjectiveWhy Use Training Objectives?The TraineeThe Training DesignerThe TrainerThe EvaluatorFacilitation Of Learning: Focus On The TraineeIndividual Differences In KsasIncreased DiversityDifferences In Learning StylesWhat’s A Trainer To Do?Motivation Of TraineeFacilitation Of Learning: Focus On Training DesignSocial Learning TheoryDesign TheoryStrategic KnowledgeExperiential Learning: A Key Design ComponentFacilitation Of Transfer: Focus On TrainingConditions Of PracticeOther Considerations To Facilitate TransferFacilitation Of Transfer: Focus On Organizational InterventionSupervisor SupportPeer SupportTrainer SupportReward SystemsEvaluation Of Behavior And ResultsClimate And CultureFocus On Small BusinessOutcomes Of DesignEvaluationIdentification Of Alternative Methods Of InstructionReminderSummaryKey TermsExercisesQuestions For Review6 Traditional Training MethodsOverviewLectures And DemonstrationsStraight Lecture/LecturetteLecture/Discussion MethodDemonstrationsStrengths And Limitations Of Lectures And DemonstrationTraining Group CharacteristicGames And SimulationsEquipment SimulatorsBusiness GamesIn-Basket TechniqueCase StudiesRole-PlayBehavior ModelingStrengths And Limitations Of Games And SimulationsExercises And ActivitiesPutting It All TogetherBlended LearningOn-The-Job TrainingJob Instruction Technique (Jit)Focus On Small BusinessApprenticeship TrainingCoachingMentoringStrengths And Limitations Of OJTMatching Methods With OutcomesInformal LearningAudiovisual Enhancements To TrainingStatic MediaDynamic Av MethodsStrengths And Limitations Of AVsSummaryKey TermsCase AnalysisCase QuestionsExercisesQuestions For Review7 Electronic Training MethodsOverviewThe Learning Technology EcosystemPoint SolutionsDesigning The Learning Technologies EcosystemDelivery ChannelsDelivery Channel OptionsWebinars/Online Instructor-Led CoursesOnline CommunitiesRemote MentoringE-Learning (Simple)Online Games/SimulationsVirtual LabsArtificial Intelligence, Augmented Reality, And Virtual RealityAccessibility ConsiderationsPractical Tips For Accessibility Of Technology Enhanced TrainingLearning Management SystemsE-Training Delivery SystemsDelivery Through Social Media And Other SourcesTechnology Enhanced Training ProcessNeeds AnalysisUse Learning Design PrinciplesProvide Individualized AttentionMatch Delivery Method To Purpose Of TrainingStrengths And Limitations Of E-TrainingCostsLearning Objectives (KSAs)Learning ProcessCypersecurity ConsiderationsSummaryKey TermsExercisesQuestions For Review8 Development, Implementation, And Transfer Of TrainingOverviewA Word About Worldwide TechnologiesDevelopment Of TrainingChoosing Instructional MethodsInstructional StrategyTraining Modules: Objectives And Learning PointsMaterials And EquipmentTrainee’s GuideTrainer’s GuideFacilitiesRefreshmentsThe TrainerTrainer CapabilitiesUsing Outside ResourcesOverview Of The Implementation Of TrainingImplementation Ideas For Training StructureIcebreakerProvide VarietyExercises Or GamesExperiential Learning ModelImplementation Ideas For TrainersPreparationFirst ImpressionThe Start Of TrainingTips On Dealing With Different Participant PersonalitiesDry RunPilot ProgramTransfer Of TrainingReminderSummaryKey TermsExercisesQuestions For Review9 Evaluation Of TrainingOverviewA Word About Worldwide TechnologiesRationale For EvaluationResistance To Training EvaluationThere Is Nothing To EvaluateNo One Really Cares About Evaluating TrainingEvaluation Is A Threat To My JobSo We Must EvaluateTypes Of Evaluation Data CollectedProcess EvaluationOutcome EvaluationEvaluating The Costs And Benefits Of TrainingWhen And What Type Of Evaluation To UseFocus On Small BusinessEvaluation Beyond LearningReminderSummaryKey TermsCase QuestionsExercisesQuestions For Review10. Employee And Management DevelopmentEmployee DevelopmentDevelopment In The Current JobJob RotationSpecial AssignmentsEmployee Development: Whose Responsibility Is It?Management DevelopmentManagers Get A Lot Of TrainingManagers Are Accountable For SuccessManagers Have Complex JobsOur Approach To Management DevelopmentGeneral Overview Of The Managerial JobManagerial RolesOrganizational FactorsIntegrating Strategy, Structure, And TechnologyGeneral Characteristics Of ManagersManagement StylesCategories Of Management CharacteristicsIntegrating Managerial Roles And CharacteristicsRoles, Ksas, And Management LevelIntegration: Strategies And Management CharacteristicsTechnical Competence And ContextInterpersonal Competence And ContextConceptual Competence And ContextPersonal Traits And ContextManagement Style And ContextManagement Development ImplicationsAn Understanding Of ContextSelf-Awareness And Diagnostic SkillsManagerial Person AnalysisSources Of Knowledge/Skill AcquisitionExternally Based TrainingCorporate UniversitiesTypes Of Management Development ProgramsTraining For Executive-Level ManagementSkills, Traits, And Leadership StyleStrategies For Development Of Executives And Future ExecutivesSuccession PlanningFocus On Small BusinessSummaryKey TermsExercisesQuestions For Review11. Key Areas And The Future Of Organizational TrainingOverviewOrientation (Onboarding)Why It Is ImportantWhat Organizations Are DoingUsing The Training Model To Develop Orientation TrainingDiversity Equity, And Inclusion TrainingWhy It Is ImportantWhat Organizations Are DoingSexual Harassment TrainingWhy It Is ImportantWhat Organizations Are DoingTeam TrainingWhy It Is ImportantWhat Organizations Are DoingCross-Cultural TrainingWhy It Is ImportantWhat Organizations Are DoingOther Training Programs And IssuesTraining And EquityBasic Skills TrainingSafety TrainingTraining Workers From Different CulturesThe Future Of Training And DevelopmentUse Of TechnologyThe Role Of The Training ProfessionalLifelong LearningSummaryKey TermsExercisesQuestions For ReviewIndex