Human Resource Management 3rd Edition - An Applied Approach

PrefacePART ONE The Importance and Context of Human Resource Management1 Strategic Human Resource ManagementReal World ChallengeHow Culture Reinforces Business Strategy at PatagoniaWhat Is HRM?What Employees Should DoWhat Employees Can DoWhat Employees Will DoWhat Does HRM Do?StaffingTraining and DevelopmentPerformance ManagementRewards and BenefitsHealth and SafetyEmployee-Management RelationsAlignment of the HR FunctionsHow Does HRM Influence Organizational Performance?The Role of HRM in Executing Business StrategyGlobal IssuesGaining a Competitive Advantage Through HRMWho is Responsible for HRM?HRM ProfessionalsThe ManagerThe EmployeeShared Service CentersOutside VendorsProfessional Employer OrganizationsEthics in HRMHuman Resource Management SystemsWhy Is HRM Important to Your Career?Summary and ApplicationReal Word ResponseTakeaway PointsDiscussion QuestionsPersonal Development ExercisesStrategic HRM ExercisesIntegrative ProjectThe Forked Oak CaseVideo CaseEndnotes2 The Role of Human Resource Management in BusinessReal World ChallengeHow Culture Reinforces Business Strategy at MarriottWhy Is Organizational Culture Important?What Is the Role of HRM in High-Performance Work Systems?The Role of HRM in Corporate Ethics and Social ResponsibilityCodes of Conduct and Codes of EthicsHow Does HRM Influence Corporate Ethics?How Does HRM Influence Corporate Social Responsibility?How Does HRM Support Organizational Change?Global HRMHRM During Mergers and AcquisitionsHRM MetricsUsing this KnowledgeSummary and ApplicationReal Word ResponseTakeaway PointsDiscussion QuestionsPersonal Development ExercisesStrategic HRM ExercisesIntegrative ProjectThe Forked Oak CaseVideo CaseEndnotes3 The Legal Context of HRMReal World ChallengeMerck’s Commitment to Diversity and InclusionThe Role of HRM in Risk ManagementThe Importance of Employment LawsThe Importance of Diversity and Inclusion to Business PerformanceLaws and DefinitionsMajor Federal Employment LawsAffirmative ActionIndependent ContractorsTypes of Employment LawsuitsSexual HarassmentDisparate TreatmentAdverse ImpactFraudulent RecruitmentNegligent HiringRetaliationEnforcement AgenciesThe Equal Employment Opportunity Commission (EEOC)The Office of Federal Contract Compliance Programs (OFCCP)Legal Compliance ObstaclesEEOC Identified Barriers to Equal Employment OpportunityHuman Biases that Create Barriers to Equal Employment OpportunityBarriers to Ethical HRMAlgorithmic BiasUsing This KnowledgeSummary and ApplicationReal Word ResponseTakeaway PointsDiscussion QuestionsPersonal Development ExerciseStrategic HRM ExercisesIntegrative ProjectThe Forked Oak CaseVideo CaseEndnotesPART TWO Planning and Staffing4 Analyzing Work and Human Resource PlanningReal World ChallengeManaging Pilot Staffing Challenges at American AirlinesThe Strategic Planning ProcessForecasting Labor DemandSources for Forecasting Labor DemandLabor Demand Forecasting MethodsForecasting Labor SupplyForecasting the Internal Labor MarketForecasting the External Labor MarketAddressing Gaps Between the Firm’s Labor Supply and Labor Demand ForecastsJob DesignIncreasing Efficiency Through Job DesignIncreasing Motivation Through Job DesignJob AnalysisJob Analysis OutcomesJob Analysis MethodsJob Rewards AnalysisOrganizational StructureThe Organizational ChartCharacteristics of Organizational StructureWorkflow AnalysisUsing This KnowledgeSummary and ApplicationReal Word ResponseTakeaway PointsDiscussion QuestionsPersonal Development ExercisesStrategic HRM ExercisesIntegrative ProjectThe Forked Oak CaseVideo CaseEndnotes5 Sourcing and RecruitingReal World ChallengeLeveraging Technology for Effective Sourcing and Recruiting at IBMSourcingRecruiting TechnologyRecruiting SourcesInternal Recruiting SourcesExternal Recruiting SourcesRecruitingImportant Recruiter CharacteristicsArtificial IntelligenceRecruitment GamificationApplicant Tracking SystemsRecruiting MetricsThe Recruiting MessageWhat Information to IncludeRealistic Job PreviewsApplicant Attraction StrategiesEmployer ImageEmployer BrandEthical IssuesUsing This KnowledgeSummary and ApplicationReal Word ResponseTakeaway PointsDiscussion QuestionsPersonal Development ExercisesStrategic HRM ExercisesIntegrative ProjectThe Forked Oak CaseVideo CaseEndnotes6 Selection and HiringReal World ChallengeHow Zappos Hires the Right PeopleAssessment GoalsAccuracyFitEthicsLegal CompliancePositive Stakeholder ReactionsAssessment MethodsScreening Assessment MethodsEvaluative Assessment MethodsContingent Assessment MethodsChoosing Whom to HireCombining ScoresMaking a Final ChoiceMaking the Job OfferWhat to OfferFairness PerceptionsNegotiating Employment ContractsThe Employment ContractSuccession ManagementUsing This KnowledgeSummary and ApplicationReal Word ResponseAppendix: Reliability and ValidityTakeaway PointsDiscussion QuestionsPersonal Development ExercisesStrategic HRM ExercisesIntegrative ProjectThe Forked Oak CaseVideo CaseEndnotesPART THREE Training and Performance Management7 Training and DevelopmentReal World ChallengeHow Training Drives Performance at McDonald’sDeveloping a Competitive Advantage Through TrainingFive Steps to Effective TrainingConduct a Needs AssessmentDevelop Learning ObjectivesDesign the Training ProgramImplement the TrainingEvaluate the TrainingInformal LearningGamification of TrainingReinforcing TrainingTraining in Ethics, Global Leadership, and DiversityEthics TrainingGlobal Leadership TrainingDiversity TrainingSocializationPhases of SocializationSocialization OptionsEffective SocializationThe TraineeUsing this KnowledgeSummary and ApplicationReal Word ResponseTakeaway PointsDiscussion QuestionsPersonal Development ExercisesStrategic HRM ExercisesIntegrative ProjectThe Forked Oak CaseVideo CaseEndnotes8 Performance ManagementReal World ChallengeImproving Culture through Performance Management at MicrosoftWhy Is Performance Management Important?Aligns Organizational Goals with Team and Individual GoalsGives Employees Clear Goals and FeedbackGenerates Useful DataBalanced ScorecardSteps in the Performance Management ProcessSetting Goals and StandardsPerformance Information SourcesPerformance Measurement MethodsPerformance Rating MethodsPerformance Ranking MethodsPredicting DevianceImproving Performance Through Feedback and RewardsPerformance Review ProcessContinuous Performance ManagementImprovement and Development PlansImprovement PlansProgressive DisciplinePerformance Management ObstaclesNot Communicating a Performance PlanA Lack of AccountabilityHuman Biases and ErrorsLegal and Ethical Issues in Performance ManagementUsing This KnowledgeSummary and ApplicationReal Word ResponseTakeaway PointsDiscussion QuestionsPersonal Development ExercisesStrategic HRM ExercisesIntegrative ProjectThe Forked Oak CaseVideo CaseEndnotesPART FOUR Managing Total Rewards9 Base CompensationReal World ChallengeStrategic Global Compensation at Johnson & JohnsonWhat Is Compensation?Strategic CompensationWhat Influences Direct Financial Compensation?The Influence of the Organization on Direct Financial CompensationThe Influence of the Job on Direct Financial CompensationThe Influence of the Employee on Direct Financial CompensationThe Influence of External Forces on Direct Financial CompensationEvaluating the Worth of a JobMarket PricingJob Evaluation MethodsPosition Analysis QuestionnaireJob PricingSingle-Rate SystemPay GradesBroadbandingCommunicating CompensationCompensation IssuesEquityTeam CompensationExecutive CompensationGlobal CompensationCompensation EthicsCompensation Laws and RegulationsThe Fair Labor Standards ActThe Equal Pay ActWorkers’ CompensationUsing This KnowledgeSummary and ApplicationReal Word ResponseTakeaway PointsDiscussion QuestionsPersonal Development ExercisesStrategic HRM ExercisesIntegrative ProjectThe Forked Oak CaseVideo CaseEndnotes10 IncentivesReal World ChallengeIncentive Compensation at P&GDesigning Incentive PlansIdentify Goals for the Incentive PlanBudgetingDifferentiating RewardsSetting Goals and Identifying Performance MeasuresIncenting Short- and Long-Term PerformancePay MixIndividual Incentive PlansPay for PerformanceSkill-Based PayRecognition AwardsAlternative RewardsGroup Incentive PlansOrganizational Incentive PlansIncentive Plans for Special SituationsExecutive IncentivesSales IncentivesIncenting InnovationManaging Incentive SystemsAccurate Performance Measurement and FeedbackTechnologyEvaluating the Effectiveness of an Incentive ProgramReturn on InvestmentUsing This KnowledgeSummary and ApplicationReal Word ResponseTakeaway PointsDiscussion QuestionsPersonal Development ExercisesStrategic HRM ExercisesIntegrative ProjectThe Forked Oak CaseVideo CaseEndnotes11 BenefitsReal World ChallengeUsing Benefits Strategically at SASWhat Is the Purpose of Benefits?Types of BenefitsMandatory BenefitsCustomary BenefitsOptional BenefitsCreative BenefitsGlobal BenefitsCommunicating Benefits InformationTotal Compensation StatementBenefits Communication ToolsEthical Benefits CommunicationManaging BenefitsBenefits LevelFlexible Benefit PlansBest PracticesUsing This KnowledgeSummary and ApplicationReal Word ResponseTakeaway PointsDiscussion QuestionsPersonal Development ExercisesStrategic HRM ExercisesIntegrative ProjectThe Forked Oak CaseVideo CaseEndnotesPART FIVE Managing the Work Environment and Increasing Employee Engagement12 Creating a Healthy Work EnvironmentReal World ChallengeJ&J’s Quest for the Healthiest WorkforceEmployee SafetyWhy Is Employee Safety Important?A Culture of SafetyErgonomicsThe Occupational Safety and Health Administration (OSHA)Employee WellnessWellness IncentivesStressBullyingSubstance AbuseCreating Sustainable PerformanceSecurity IssuesWorkplace ViolenceDisaster Preparedness and ResponseUsing This KnowledgeSummary and ApplicationReal Word ResponseTakeaway PointsDiscussion QuestionsPersonal Development ExercisesStrategic HRM ExercisesIntegrative ProjectThe Forked Oak CaseVideo CaseEndnotes13 Creating Positive Employee-Management RelationsReal World ChallengeThe Labor Management Partnership at Kaiser PermanenteWhy Do Workers Join Unions?Labor Relations and Collective BargainingLabor RelationsHow Do Unions Organize?How Are Unions Decertified?Worker CentersCollective BargainingWorker RightsManagement RightsNegotiatingNegotiation BreakdownsStrategic Labor RelationsLabor Relations Strategic PlanLabor Relations StrategiesHow Unions Impact Human Resource ManagementHow do Unions Impact Staffing?How Do Unions Impact Performance Management?How Do Unions Impact Employee Training and Development?How Do Unions Impact Compensation and Benefits?Establishing Positive Labor-Management RelationsEthical Labor RelationsGlobal Labor RelationsUsing This KnowledgeSummary and ApplicationReal Word ResponseTakeaway PointsDiscussion QuestionsPersonal Development ExercisesStrategic HRM ExercisesIntegrative ProjectThe Forked Oak CaseVideo CaseEndnotes14 Managing Engagement and TurnoverReal World ChallengeEngaging Employees at SalesforceEmployee EngagementOrganizational CommitmentBurnoutTurnoverOptimal TurnoverInvoluntary Employee SeparationsEmployment at WillEmployee RetentionUnderstanding Why Employees LeaveRetention StrategiesManaging SuccessionBest Practices for Succession ManagementRedeploying TalentUsing This KnowledgeSummary and ApplicationReal Word ResponseTakeaway PointsDiscussion QuestionsPersonal Development ExercisesStrategic HRM ExercisesIntegrative ProjectThe Forked Oak CaseVideo CaseEndnotesGlossarySubject Index